Sales Associate | Desert Hills Premium Outlets

Sales & Service

Embrace the Burberry Experience and follow training guidelines and standards to reflect Burberry’s luxury brand standards and image.
Consistently meet individual sales goals while exhibiting the Burberry Behaviors.
Provide excellent customer service skills, great selling skills and exhibit motivation to succeed.
Demonstrate superior interpersonal and communication talent.
Cultivate
Build customer loyalty through active client development and follow-through.
Maintain an up-to-date and detailed client book.
Follow all Cultivate requirements and activities such as; courtesy and relationship emails, inviting customers back to shop, reactivation, capture compliance.

Visual Standards

Follow company policies, procedures and use visual techniques to maintain the visual standards according to Burberry guidelines.
Maintain selling floor by ensuring the following:
Understanding and executing monthly floorsets
Placing and/or hanging back items as you work
Replenishing merchandise after selling
Folding and placing merchandise on the correct hanger, tissue paper, etc.
Place tickets inside the item and not visible to the customer.

Floor Presence & Maintenance

Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers
End of shift/day: Ensure selling floor is replenished and ready for the next day
Be active and busy on the floor at all day
Ensure to place and/or hang back items as you work and replenish merchandise after selling
Ensure clean up and maintenance of fitting rooms

Back of The House Support

• Assist in the mark down process
• Assist in the bi-annual inventory process
• Participation and achievement of pre-sale goals
• Assist in store contests
• Aid in stock room maintenance and keep it organized
• Responsible for stock pulled; all stock must be put away in orderly fashion

Personal Profile

• Willing to work in and promote a team oriented environment.
• Excellent interpersonal skills required to ensure clear, effective communication with all management and staff.
• Consistently show a positive attitude & take responsibility for own actions.
• Must be results driven and flexible to change.
• Relevant interest in Fashion / Design.
• Advanced knowledge of POS and store systems.
• A minimum of 1 year on sales, preferably in a luxury retail environment.
• Proven experience in driving sales and meeting sales targets.
• Excellent customer service level.
• Strong clienteling background.

Measures of Success

• Financial Targets: achieving individual and store sales goals targets, UPT, ATV, Client Development.
• Excellent customer service through Burberry Experience Evaluations.
• Capture compliance.

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Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
• Expected base salary for the role will generally be between $19.00 and $20.25 per hour at the commencement of employment.
However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
• This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.