SALES ASSOCIATE - COLOR & CURL CONCIERGE 08854
About the role
The Color & Curl Concierge / Colour & Curl Specialist is our steward to the industry, demonstrating our dominance in all things color related and in talent development, technical, social media, business, and selling skills. In addition to daily sales associate responsibilities, the CCC/CCS maximizes sales by:
- Creating increased customer retention and loyalty
- Building lasting relationships and driving behaviors that grow brand awareness and hair color market share
- Using market analysis to sell approved beauty products, introduce new products and concepts, provide customer service, conduct product education both in store and virtually
- Providing color & curl/texture consulting services to professional beauty salons, barbers, spas, schools and licensed cosmetologists
Responsibilities
You are the expert in Color & Curl/Texture and your primary duties surround this expertise!
- Determine customer color and care related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs.
- Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed with customers, associates, and vendors.
- Responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner.
- Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers.
- Stay informed regarding emerging trends, remain agile in response to market changes, and build Industry knowledge to share with business partners, while adapting your own personal sales techniques in response to the competitive market.
- Ensures all store opening and closing procedures are performed correctly with occasional responsibility to make bank deposits and complete cash handling or other monetary transactions.
- Demonstrate our CosmoProf/BSG Culture Values and adhere to our company code of ethics and behavior.
Requirements
One year retail or other sales-focused experience
Licensed cosmetologist highly preferred in US and Canada
Reliable transportation to effectively service designated store and market
Ability to travel to shows and/or sales meetings a minimum of 3 times a year
Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
Strong knowledge of POS applications
Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
Strong time management and organization skills and the ability to manage multiple projects at once
Ability to present a professional image and interact positively with the public
Strong written and verbal communication skills, at all levels within and outside the organization
Skills
Must pass Color Certification Test within 60 days of hire to remain in position
Benefits
Experience and Skills Required
Pay
Not specified
Schedule
Not specified