Sales Associate COLOR & CURL CONCIERGE 06522

About the role

The Certified Color Consultant at Sally Beauty is responsible for maximizing sales and building long-lasting relationships with DIY enthusiasts. This role focuses on driving brand awareness and hair color market share through effective color consultations and selling skills.

Responsibilities

• Provide an optimal customer experience to ensure successful hair color goals are achieved.
• Introduce every customer to the Hair Color category and utilize selling behaviors, company sales directives, and omni-channel strategies.
• Ensure all customer transactions are complete and accurate to drive incremental sales.
• Elevate Sally Beauty as the undisputed leader in hair color by offering professional advice and recommendations.
• Generate cross-category sales by introducing new categories and increasing sales and profitability through brand awareness.
• Record all sales in the POS, handle monetary transactions, complete daily paperwork, and make bank deposits.
• Price merchandise, process back stock, assist with shipment processing, and perform housekeeping duties.
• Support with planograms as needed.
• May open and close the store.
• Establish technical expertise in products, policies, and programs.
• Complete all training programs as directed.
• Be a continuous learner to stay current on industry trends.
• Collaborate with a wide number of customers and co-workers on a regular basis.
• Assist the Store Manager with onboarding and training needs of new associates.
• Mentor other associates to elevate hair color knowledge.
• Work well with others to get the job done in support of the customer and meeting the needs of the store.
• Comply with safety and loss prevention policies.

Requirements

• High school diploma or equivalent.
• At least 18 years old.
• One to two years of retail sales/customer service experience preferred.
• Ability to communicate clearly and concisely with customers, co-workers, and management.
• Availability to meet the scheduling needs of the business.
• Ability to execute product knowledge from training to support with customer service.
• Ability to explain product labels.
• Follow directions and perform other duties as assigned by the Manager.
• Comprehensive knowledge of iPad and internet/social media platforms.
• Able to present a professional image and interact positively with the public.

Brand

Provide an optimal customer experience and create customer retention by utilizing selling behaviors, company sales directives, and omni-channel strategies. Ensure all customer transactions are complete and accurate to drive incremental sales. Deliver behaviors consistent with driving desired client survey scores and reviews. Determine customer color and care related needs, and offer professional advice and recommendations to ensure they have the confidence and products needed to achieve their goals. Assist the team with meeting or exceeding specific hair color sales goals, as outlined by the company. Generate cross-category sales by introducing new categories to each conversation, resulting in increased sales and profitability through brand awareness.

Operations

• Record all sales in the POS and handle all monetary transactions, such as sales, returns, and exchanges accurately and efficiently.
• Complete daily paperwork and reporting and make bank deposits, when needed.
• Price merchandise, process back stock, assist with shipment processing and perform housekeeping duties, such as cleaning.
• Support with planograms, as needed.
• May open and close the store.
• Establish technical expertise pertaining to products, policies, and programs.
• Complete all training programs, as directed.
• Be a continuous learner to stay current on trends in the industry.
• Be committed to ongoing training & education.

People

• Always work well with others to get the job done in support of the customer and meeting the needs of the store.
• Collaborate with a wide number of customers and co-workers on a regular basis.
• Assist the Store Manager with onboarding and training needs of new associates.
• Mentor other associates to elevate hair color knowledge.
• Be an advocate for diversity, inclusion, and belonging.

Safety/Loss Prevention

• Compliance with and knowledge of all safety and loss prevention policies.
• Compliance with all inventory control procedures & hazardous material.

Benefits

At Sally Beauty Holdings, we offer a competitive benefits package for part-time associates that includes medical insurance with pharmacy benefits, dental & vision insurance, and a 401k retirement plan. Associates accrue anywhere from eighty (80) hours to one-hundred and sixty (160) hours of vacation time each year (based on years of service). We provide supplemental life insurance, associate advocacy benefits, and a host of voluntary benefits from accident insurance to identity theft protection to pet insurance.