SALES ASSOCIATE-COLOR & CURL CONCIERGE 06118

About the role

The Certified Color Consultant at Sally Beauty is responsible for maximizing sales and building customer loyalty through hair color consultations and selling skills. This role focuses on driving brand awareness and market share within the hair color category.

Responsibilities

• Provide an optimal customer experience to ensure successful hair color goals are achieved.
• Introduce customers to the Hair Color category and utilize selling behaviors, company sales directives, and omni-channel strategies.
• Create customer retention by delivering behaviors that enhance client survey scores and reviews.
• Determine customer color and care needs and offer professional advice and recommendations.
• Generate cross-category sales by introducing new categories and increasing sales and profitability through brand awareness.
• Record all sales in the POS system and handle monetary transactions accurately and efficiently.
• Complete daily paperwork and reporting, make bank deposits, price merchandise, process back stock, assist with shipment processing, and perform housekeeping duties.
• Support with planograms as needed.
• May open and close the store.
• Establish technical expertise in products, policies, and programs.
• Participate in all loss prevention and safety practices.

Requirements

• High school diploma or equivalent.
• At least 18 years old.
• One year of retail sales/customer service experience preferred.
• Ability to communicate clearly and concisely with customers, co-workers, and management.
• Availability to meet the business's scheduling needs.
• Ability to execute product knowledge from training to support customer service.
• Ability to explain product labels.
• Follow directions and perform other duties as assigned by the Manager.
• Comprehensive knowledge of iPad and internet/social media platforms.
• A professional image and positive interaction with the public.

Qualifications

• Ability to work well with others to support the customer and meet store needs.
• Collaboration with a wide range of customers and co-workers.
• Assistance with onboarding and training of new associates.
• Mentorship of other associates to elevate hair color knowledge.
• Commitment to ongoing training and education.

Benefits

• Medical insurance with pharmacy benefits.
• Dental & vision insurance.
• 401(k) retirement plan.
• Generous product discounts and free samples.
• Opportunities for growth and development.