Sales Associate - Color & Curl Concierge 06030
About the role
The Certified Color Consultant at Sally Beauty is a key position responsible for maximizing sales and fostering customer loyalty through expert hair color consultations and overall customer experience.
Responsibilities
- Provide optimal customer experience to ensure successful hair color goal achievement
- Introduce customers to the Hair Color category and provide color consultations
- Elevate Sally Beauty as the leader in hair color through selling behaviors and omni-channel strategies
- Create customer retention and drive brand awareness
- Generate cross-category sales by introducing new categories
- Record and handle all sales transactions accurately and efficiently
- Support the team in meeting hair color sales goals
- Complete daily paperwork and reporting, and make bank deposits
- Price merchandise, process back stock, assist with shipment processing, and perform housekeeping duties
- Open and close the store as needed
- Establish and maintain technical expertise in products, policies, and programs
- Participate in training programs and continuous learning
Requirements
- High school diploma or equivalent
- At least 18 years old
- 1+ year retail sales/customer service experience preferred
- Clear, concise communication skills
- Availability to meet business scheduling needs
- Product knowledge from training to support customer service
- Ability to explain product labels
- Follow directions and perform other duties as assigned
- Ability to navigate iPad and internet/social media platforms
- A professional image and positive interaction with the public
Brand
Provide an optimal customer experience and create customer retention by utilizing selling behaviors, company sales directives, and omni-channel strategies. Ensure all customer transactions are complete and accurate to drive incremental sales. Deliver behaviors consistent with desired client survey scores and reviews. Determine customer color and care related needs, and offer professional advice and recommendations to ensure they have the confidence and products needed to achieve their goals. Generate cross-category sales by introducing new categories to each conversation, resulting in increased sales and profitability through brand awareness.
Operations
- Record all sales in the POS and handle monetary transactions accurately and efficiently
- Complete daily paperwork and reporting
- Make bank deposits, when needed
- Price merchandise, process back stock, assist with shipment processing, and perform housekeeping duties
- Support with planograms, as needed
- May open and close the store
- Establish technical expertise in products, policies, and programs
- Complete all training programs, as directed
- Be a continuous learner to stay current on industry trends
People
- Work well with others to support the customer and meet store needs
- Collaborate with a wide number of customers and co-workers on a regular basis
- Assist Store Manager with onboarding and training needs of new associates
- Mentor other associates to elevate hair color knowledge
- Be an advocate for diversity, inclusion, and belonging
Safety/Loss Prevention
- Comply with and know all safety and loss prevention policies
- Comply with all inventory control procedures and hazardous material handling
Benefits
- Medical insurance with pharmacy benefits
- Dental & vision insurance
- 401(k) retirement plan
- Accrual of 80-160 hours of vacation time per year based on years of service
- Supplemental life insurance
- Associate advocacy benefits
- A variety of voluntary benefits including accident insurance, identity theft protection, and pet insurance