Sales Associate

About the role

We’re proud to be “where the pets go” to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way.

Responsibilities

• Pet First – Protect & Empower
• Share accurate product and pet care information to help customers make informed choices.
• Maintain a clean, safe, and welcoming environment for pets, customers, and partners.
• Foster the Fun – Connect & Bond
• Greet customers and deliver friendly, helpful, and solution-focused service.
• Create positive shopping experiences that build trust and customer loyalty.
• Support teammates through collaboration and teamwork.
• Help maintain an organized, visually appealing sales floor.
• Let’s Go! – Own & Commit
• Assist customers in selecting products and services that meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Stock shelves, replenish merchandise, and support inventory integrity.
• Aid in store recovery, merchandising, and promotional set-ups.
• Follow all company policies, procedures, and safety standards.
• Support additional tasks and responsibilities as assigned.

Requirements

• Previous retail or customer service experience preferred but not required.
• Passion for animals and interest in pet care.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic math skills and comfort handling cash and transactions.
• Strong attention to detail and reliability.

Qualifications

• Experience in a similar role is preferred but not required.
• High school diploma or equivalent is required.
• Valid driver’s license and reliable transportation are required.

Skills

• Customer service skills.
• Product knowledge.
• Teamwork and collaboration.
• Inventory management.
• Point-of-sale operations.

Benefits

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this role.

Pay

The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.

Salary Range: $12.00 - $19.50
Start Rate: $15.00

Hourly or Salary Range will be reflected above.

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see here.

Schedule

Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions.

Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.