Sales Associate

About the role

Petco is dedicated to improving lives by supporting the health and happiness of pets and their families. We believe in fostering the bond between pets and their owners through quality products, expert advice, and a welcoming environment.

Responsibilities

• Pet First – Protect & Empower
• Share accurate product and pet care information to help customers make informed choices.
• Maintain a clean, safe, and welcoming environment for pets, customers, and partners.
• Foster the Fun – Connect & Bond
• Greet customers and deliver friendly, helpful, and solution-focused service.
• Create positive shopping experiences that build trust and customer loyalty.
• Support teammates through collaboration and teamwork.
• Help maintain an organized, visually appealing sales floor.
• Let's Go! – Own & Commit
• Assist customers in selecting products and services that meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Stock shelves, replenish merchandise, and support inventory integrity.
• Aid in store recovery, merchandising, and promotional set-ups.
• Follow all company policies, procedures, and safety standards.
• Support additional tasks and responsibilities as assigned.

Key Responsibilities

• Customer Experience & Sales
• Deliver consistent, courteous, and knowledgeable service.
• Educate customers on products, services, and promotions.
• Support store sales and service goals.

• Operations & Merchandising
• Maintain store cleanliness, organization, and presentation standards.
• Aid in inventory replenishment and stock accuracy.
• Support daily operational routines and task execution.

Qualifications

• Experience & Skills
• Previous retail or customer service experience preferred but not required.
• Passion for animals and interest in pet care.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic math skills and comfort handling cash and transactions.
• Strong attention to detail and reliability.

Essential Functions & Work Environment

• This role is performed in a Pet Care Center retail environment and requires active engagement on the sales floor.
• The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions.
• Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Benefits

• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this role.
• Petco offers a competitive salary range of $12.00 - $19.50 per hour, starting at $15.00 per hour, which may vary based on location and regulatory minimum wage requirements.
• Additional benefits include health and financial benefits, 401K, incentives, and paid time off.

Equal Opportunity Employer

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.