Sales Associate

About the Role

Associates deliver friendly, knowledgeable, and proactive customer service. They engage customers, ask questions, and make appropriate product recommendations while creating a positive, welcoming store environment.

Responsibilities

• Customer Service & Sales Floor Engagement: Proactively engage customers on the sales floor, helping, answering questions, and providing product recommendations tailored to their needs.
• Point of Sale (POS) Proficiency: Efficiently and accurately process customer transactions using the POS system, including handling returns, exchanges, and various payment methods.
• Customer Relationship Building: Cultivate positive customer experiences by providing friendly, attentive service, resolving issues promptly and professionally, and building rapport to encourage repeat business.
• Order Fulfillment: Accurately and efficiently fulfill online and phone orders, including picking, packing, and preparing items for shipment or customer pickup.
• In-Store Animal Care:
  • Daily Animal Husbandry: Provide daily care for feeder insects (crickets, worms) and small animals (mice, rats, guinea pigs), including feeding, watering, and cleaning cages/habitats.
  • Reptile Care: Maintain proper temperature and humidity levels, provide fresh water and food, and clean enclosures.
  • Animal Health Monitoring: Observe animals for signs of illness or distress, report concerns to management, and follow established protocols.
  • Humane Handling: Handle animals gently and with respect, ensuring their well-being and minimizing stress.
  • Sanitation and Hygiene: Maintain a clean and sanitary environment to prevent the spread of disease and ensure animal health.
• Inventory Control:
  • Receiving and Processing Shipments: Verify incoming deliveries against packing slips, accurately scan and record inventory receipts, and promptly stock shelves.
  • Inventory Management System: Utilize inventory management software to track stock levels, identify low-stock items, and generate reports.
  • Physical Inventory Counts: Participate in regular physical inventory counts to ensure accurate record-keeping and identify discrepancies.
  • Loss Prevention: Adhere to loss prevention procedures to minimize shrinkage, including monitoring inventory levels, securing high-value items, and reporting suspicious activity.
• Product Knowledge:
  • Comprehensive Training: Successfully complete the 8-week training course, demonstrating proficiency in product features, benefits, and applications.
  • Ongoing Education: Actively participate in brand ambassador training seminars and stay up to date on new products and industry trends.
  • Independent Research: Conduct individual product research using resources like product manuals, online databases, and industry publications.
  • Effective Communication: Clearly and effectively communicate product knowledge to customers, addressing their questions and concerns confidently.
• Store Presentation:
  • Maintain Store Cleanliness: Ensure the cleanliness and tidiness of the sales floor, break room, restrooms, and office areas, adhering to company standards.
  • Merchandise Presentation: Properly front, face, and organize products according to company guidelines to create visually appealing displays.
  • Visual Merchandising: Implement visual merchandising techniques to enhance the store's aesthetic appeal and create an inviting atmosphere.
  • Signage and Displays: Maintain accurate and up-to-date signage and promotional displays.
• Work Environment:
  • Demonstrate respectful and professional communication with team members, leadership, vendors, and customers.
  • Model a positive attitude and contribute to a collaborative team environment.
  • Actively listen, take direction, and follow through on responsibilities.
  • Demonstrate accountability by meeting attendance, punctuality, and performance expectations.
  • Maintain a strong focus on safety, following all company policies and procedures.
  • Work with a sense of urgency while maintaining accuracy and attention to detail.
  • Adapt to changing priorities and business needs in a fast-paced environment.
  • Take initiative, ask questions, and seek continuous improvement.
  • Execute tasks with minimal errors in a timely and efficient manner.
  • Ensure consistent attendance that meets or exceeds company standards.

Requirements

• Customer Service & Communication Skills
• Cash Handling & Register Skills
• Attention to Detail
• Reliability and Punctuality
• Willingness to Learn

Physical Requirements

• Lifting, pushing, pulling up to 50 lbs on a regular basis.
• Standing/walking, stooping (squatting), kneeling, twisting, bending, and reaching on a regular basis.