Sales Associate

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that’s why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions.

About the role

As a Sales Associate, your objective will be to provide an exceptional shopping experience that will encourage positive customer connections and brand loyalty.

Responsibilities

• Promote an excellent customer experience, including greeting and serving customers.
• Inform merchandisers/managers on stocking needs.
• Ensure all visual standards set forth by management and the company are always maintained.
• Problem-solve for any customer issues and loop in management for assistance.
• Manage complex customer service situations by applying a high touch level of assistance to VIP clientele on a regular basis to ensure VIP clientele retention.
• Remain up-to-date and educated on current product assortment to serve as an informed ambassador of the brand.
• Actively listen and act on any instructions given by management or superior as defined by management at any time.
• Occasionally assist with opening and closing duties as needed.
• Comply with professional regulations, internal rules and code of conduct set forth by the company and management.
• Attend and participate in occasional work meetings.
• Hold yourself accountable for shift punctuality and proactively communicate to manager if obstacles arise.
• Serve as an ambassador to the brand by leveraging your innate sensibility, style, and pre-established connection to the local and broader communities where our brands’ culture flourishes.

Requirements

• 1 year of previous sales or customer service experience.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment while also being committed to creating an amazing customer experience.
• Self-motivated, team player.

Benefits

• Health care.
• Retirement savings.
• Paid time off/vacation.
• Various employee discounts.
• Competitive bonus and/or commission plan.

Pay

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements.