Sales Associate

Job Description

Drives Sales
Contribute to store sales goals by selling furniture, accessories and services offered by La‐Z‐Boy.
Promote the Design program & assist the Designer to achieve established Design program sales goals.
Consistently execute the La‐Z‐Boy selling process and strive to provide a favorable experience to all customers.
Maximize store promotions, marketing initiatives, and grassroots programs.

• Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‐up, after sale service and continuing contact with all previous and potential customers.
• Maintain strong knowledge of the features and benefits of existing and new product lines.
• Design Program Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.
• Execute and champion the Design process following the established company guidelines.
• Support design related functions in the store.

Customer Focus

Provide the highest level of customer service to all current and future customers.
Ensure that each La‐Z‐Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process.
Effectively use Podium to ensure customer satisfaction and future follow‐up.
Make sound business decisions to deliver customer satisfaction and promote team environment.
Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience.

People

Maintain a positive working relationship with all store employees.
Assist to train, coach and develop new peers on La‐Z‐Boy product knowledge and selling process/skills to achieve store sales goals.
Help promote and champion a culture of sales and service.

Operational Excellence

Absolutely maintain adequate knowledge of company standards, product knowledge and internal processes and systems.
Consistently schedule deliveries with customers.
Responsible for opening and closing of the store.

Physical Demands/Work Environment

Nearly continuous use of repetitive hand motions, hearing and listening.
Often required to sit, walk, bend and stoop.
Subject to inside environmental conditions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

Training Pay

$16 per hour for 2-6 weeks (no commissions)

Average Annual Earning Potential After Training

$55,000 - $75,000+ (inclusive of base, bonus, and commission)

Pay Practices

We invite you to explore the exciting opportunities available. To help you make an informed decision, we’re sharing key information about our pay practices. What You Can Expect
Training Pay: $16 per hour for 2-6 weeks (no commission)
Average Annual Earning Potential After Training: $55,000 - 75,000+ (inclusive of base, bonus, and commission)

The company will not pay less than state/local minimum wage requirements Post-Training Pay
Base Pay: $12 hour (varies by store location)
Commission & Bonus: Earn more with UNCAPPED commission on written sales - 3% on La-Z-Boy Design Sales and 2% on other sales, other than La-Z-Boy Design Sales.
Quarterly bonus opportunity of $1,500, based on your ability to meet defined individual sales goals.
Individual pay is based on various factors, including geographic location, personal performance and relevant qualifications, experience, and skills.

By providing our salary ranges and compensation range details, we aim to foster understanding and confidence in our pay practices. Should the base rate plus the commissions earned during a performance period not be at or greater than location minimum wage requirements for the period, the company will make a minimum wage adjustment for the employee to be compliant with minimum wage for the location.

Benefits

For Employees In The US
Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%.

Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.

More information can be found via: https://learn.bswift.com/la-z-boy

If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role.

Equal Opportunity Employer

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table.