Sales Associate

About the Role

Join our dynamic team and embark on a rewarding career where your ambition drives your success. Competitive earnings potential includes an hourly base wage plus uncapped commissions on all sales. You will be responsible for creating sales through exceptional customer service and knowledge of the La-Z-Boy selling process, products, and services. Strive to create long-term customer relationships that lead to increased sales and profitability. Develop awareness of interior design through practical experience, observation, and interaction with a La-Z-Boy Designer.

Responsibilities

• Drives Sales
  • Contribute to store sales goals by selling furniture, accessories, and services offered by La-Z-Boy.
  • Promote the Design program and assist the Designer to achieve established Design program sales goals.
  • Consistently execute the La-Z-Boy selling process to provide a favorable experience to all customers.
  • Develop and utilize sales skills including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after-sale service, and continuing contact with all previous and potential customers.
  • Maximize store promotions, marketing initiatives, and grassroots programs.
  • Maintain strong knowledge of the features and benefits of existing and new product lines.
• Design Program
  • Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables, and accessory recommendations, as well as the benefits of professional installation service.
  • Execute and champion the Design process following established company guidelines.
  • Support design-related functions in the store.
• Customer Focus
  • Provide the highest level of customer service to all current and future customers.
  • Ensure each La-Z-Boy customer has an informative and positive experience using good customer service skills and product knowledge, following the company selling process.
  • Effectively use Podium to ensure customer satisfaction and future follow-up.
  • Make sound business decisions to deliver customer satisfaction and promote a team environment.
  • Provide support by being responsive to incoming phone calls and emails.
  • Assist in handling customer issues and/or complaints, providing appropriate solutions and alternatives to achieve a satisfied experience.
• People
  • Maintain a positive working relationship with all store employees.
  • Assist in training, coaching, and developing new peers on La-Z-Boy product knowledge and selling process/skills to achieve store sales goals.
  • Help promote and champion a culture of sales and service.
• Operational Excellence
  • Assist with the maintenance of the overall visual appearance of the store, including maintaining floor and/or showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and maintaining general store cleanliness.
  • Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries.
  • Responsible for accurately completing daily On-Point system logs.
  • Show a sense of urgency, enthusiasm, and excitement with the store team and customers.
  • Maintain adequate knowledge of company standards, product knowledge, and internal processes and systems.
  • Consistently schedule deliveries with customers.
  • Responsible for opening and closing of the store.

Requirements

• High School Diploma or equivalent.
• Previous selling experience and ability to close a sale strongly preferred.
• Excellent communication, customer service skills, and organizational skills.
• Strong interpersonal skills to effectively communicate, build rapport, and positively influence.
• Demonstrated persuasion and negotiation skills.
• Ability to effectively manage time and conflicting priorities.
• Ability to effectively and productively work with others as a team.
• Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays.
• Initiative to meet assigned goals, missions, and objectives, and motivated to achieve more.
• Strong attention to detail.
• Proficient in the use of Microsoft Office, including Word, Excel, Outlook, and PowerPoint.

Preferred Qualifications

• Bachelor’s degree in Business or a related field.

Physical Demands

• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods of time.
• Nearly continuous use of repetitive hand motions, hearing, and listening.
• Often required to sit, walk, bend, and stoop.
• Subject to inside environmental conditions.
• Ability to pass background and drug screen.

Pay

Training Pay: $16 per hour for 2-6 weeks (no commission; base rate varies by location).

Average Annual Earning Potential After Training: $35,000 - $55,000+ (inclusive of base, bonus, and commission).

Post-Training Pay:

• Base Pay: $13 per hour (varies by store location).
• Commission & Bonus: Uncapped commission on written sales - 3% on La-Z-Boy Design Sales and 2% on other sales. Quarterly bonus opportunity of $1,500, based on meeting defined individual sales goals.

Individual pay is based on various factors, including geographic location, personal performance, and relevant qualifications, experience, and skills.

Schedule

40 hours per week.

Benefits

• Medical, Vision, Dental, and Basic Life Insurance.
• 401k retirement plan with company match of up to 6%.
• Paid time off includes 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire, and either personal time (non-exempt only) or state-mandated sick time.