Sales Associate

About the role

J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York. Founded in 1977 by brothers Kevin and Jay McLaughlin, the brand offers classic clothing with current relevance and a retail environment that reflects the town's character. Over 150 retail locations exist, each uniquely designed to foster a sense of community and provide personalized service.

Responsibilities

• Act as the Brand Ambassador by embodying the company culture to build strong relationships with clients and communities.
• Provide exemplary client service to create a customer-centric, friendly retail environment that fosters loyalty within communities.
• Drive sales by demonstrating extensive product knowledge and making appropriate suggestions to clients.
• Utilize clienteling tools and outreach techniques to inform customers about upcoming events and new arrivals.
• Support the store manager with operations by completing daily tasks and maintaining areas of responsibility.
• Create and maintain a culture of kindness that is both client and team focused.
• Understand and communicate current merchandise, pricing, and promotions to clients.
• Use selling techniques to help overcome objectives and close sales.
• Participate in and actively engage in store events and trunk shows, building a reputation as a local and loyal retailer.
• Effectively use the POS system to collect accurate information and provide exemplary customer service.
• Plan and prioritize daily tasks, ensuring the customer is the top priority.
• Absorb and execute all direction from Retail Operations and the Corporate Office.
• Maintain a clean and organized sales floor, stock room, and common areas to ensure a welcoming environment.
• Assist with opening and closing procedures and perform other key holder duties in the absence of management.
• Lead by example and maintain the highest level of integrity at all times.

Requirements

• High School Diploma or GED required.
• Previous retail or customer service experience preferred.
• Team player with strong communication and interpersonal skills.
• Proven track record achieving sales goals and taking accountability for results.
• Possess a positive and self-motivated attitude to win every customer.
• Demonstrate accountability, reliability, and professionalism.
• Have high energy and a results-driven mindset.
• Adapt positively to change and have strong problem-solving skills.
• Able to multi-task, keeping the customer as the top priority.
• Comfortable standing for long periods and able to lift up to 30 pounds.

Skills

• Highly motivated and results-driven.
• Strong communication and interpersonal skills.
• Exemplary client service and relationship-building abilities.
• Product knowledge and sales techniques.
• Ability to adapt to change and solve problems effectively.
• Positive and self-motivated attitude.
• Comfortable working various shifts, including weekends and holidays.
• Ability to lift up to 30 pounds.

Benefits

The company fosters a culture of kindness and provides great incentive benefits programs. Employees benefit from a supportive environment that encourages collaboration, continuous learning, and personal growth.

Pay

Compensation details are confidential and will be discussed during the interview process.

Schedule

Shifts vary based on business needs and may include weekends and holidays.

Equal Opportunity

J.McLaughlin is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.