Sales Associate

About the role

We are hiring Sales Associates for Hand and Stone San Marcos. We have a large member base and many new clients visiting our spas for the first time. This is a long term position. Primary function will be to answer phones, greet guests, check clients in and out and to help run the spa.

Responsibilities

• Assisting the spa manager with all day to day activities
• Answering busy phones and booking client appointments
• Greeting members and guest when they arrive and checking members and guests in and out for appointments
• Addressing member concerns and ensuring every guest has a great experience
• Explaining the benefits of our membership program to new clients and selling memberships
• Overseeing a staff of massage therapists and estheticians while on duty and making sure their duties are completed before they leave for the day
• Educate our guests on the benefits of massage and facials and be able to explain the benefits of our infrared sauna and facial products
• Provide excellent service to our guests and members
• Maintaining impeccable spa environment throughout clinic by continuously checking therapy rooms for neatness, restocking bathroom and assisting with rotating laundry and folding towels

Qualifications

• Friendly, outgoing, enthusiastic, responsible, reliable with a professional appearance and attitude
• Must feel comfortable explaining our wellness plans to new guests and recommending services, enhancements and products to our guests
• Must be able to work evenings and weekends
• Having an interest in wellness and a desire to help people is a plus
• Experience preferred in any customer service profession such as spas or medical offices, tanning, waxing or fitness centers or any other business with busy phones and interaction with guests
• Must be dependable, reliable, responsible and have a strong work ethic
• Must be able to handle multiple phone calls, check clients in and out and be able to multi-task and prioritize duties when it is very busy, especially at the top of the hour
• Be comfortable working on the computer booking appointments and checking clients out
• Have previous customer service experience (preferred)
• Work cohesively with others in a fast-paced environment but also be proactive in finding things that need to be done when things slow down
• Also must be able to handle the stress of being busy, be able to find solutions when therapists call out and handle client concerns or questions
• Be willing to learn and have a basic understanding of massage and esthetic services and modalities
• Must be able to work evenings and weekends - We are open 9am-8pm Monday-Friday and 9am-6pm weekends
• Professional image and appearance

Schedule

Weekly schedule will consist of 3-4 Monday-Friday shifts from 2:30-8:30PM and 1-2 Saturday-Sunday shifts from 11:30-5:30PM.

Pay

$19-20 per hour based on experience, $10 for each membership sold, 10% on product commissions and gift card bonus plans.

Benefits

• 401(k)
• Employee discount
• Flexible schedule
• Bonus based on performance
• An excellent work environment with a great clientele in both Scripps Ranch and San Marcos near shopping, restaurants, the freeway and great parking
• 6-8 hour work schedules
• Busy, fun environment
• Paid training
• Employee massages and facials at a reduced cost, free use of infrared sauna
• Sick pay and 401K retirement plans