Sales Associate

Overview

PHOENIX PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express focuses on modern, confident, and effortless style for various occasions, while Bonobos is known for exceptional fit and a personalized retail model.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company SOPs.
• Provide a great customer experience by delivering on all aspects of the customer experience model.
• Process transactions quickly and accurately, reducing customer wait time.
• Positively resolve customer service-related issues and communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging participation.

Required Experience & Qualifications

• High School or Equivalent Education
• 0-2 years of relevant job experience, minimum 6 months required
• Proficient in using technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends, and non-business hours
• Meets physical requirements

Critical Skills & Attributes

• Previous retail experience preferred
• Customer service skills and ability to interact with customers
• Strong verbal and written communication skills, specifically with customers, sales leadership team, and associates
• Demonstrated collaborative skills and ability to work well within a team

Benefits And Compensation

• Medical, pharmacy, dental, and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads
• Individual insurance coverage through LIG Solutions
• Paid sick leave
• Public health emergency leave
• Voluntary benefits through YouDecide

Pay Range

$15.40 - $22.20 per hour

Closing

If you would like to know more about the California Consumer Privacy Act, click here. Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position. An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring, or any other terms and conditions of employment. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an email to AssociateRelations@Express.com and let us know the nature of your request and your contact information.