Sales Associate

Forge & Build is hiring a Sales Associate at our facility in Monona, IA. We’re looking for someone ready to grow with us, bring energy and drive to their work, and help build the future of construction. This front-line, customer-facing role is pivotal in delivering exceptional in-store service, managing walk-ins, handling calls, processing orders, and supporting outside sales representatives.

Schedule

Monday to Friday, 7:00 AM to 5:00 PM, with overtime pay after 40 hours. Includes working weekends.

Responsibilities

• Serve as the first point of contact, providing outstanding customer service, exceeding expectations, and maintaining a friendly, professional attitude for walk-ins and incoming calls.
• Process sales orders, quotes, pricing requests, and apply payments on customer accounts.
• Stock, clean, merchandise, and maintain overall store cleanliness and a safe shopping environment.
• Assist in unloading merchandise received in the store.
• Maintain strong knowledge of all product lines and provide product information to customers.
• Identify new business opportunities by referring potential leads (contractors, builders, developers, homeowners, etc.) to outside sales representatives.
• Learn and understand the BisTrack system, including identifying inventory discrepancies, receiving, and POS tasks.
• Ensure effective and timely communication to store and internal clients, developing action items to improve issues with urgency.

Benefits

• Monthly Family Dinner Night — company treats you and your family to dinner every month (an employee favorite, restrictions apply).
• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous PTO + paid holidays.
• 401(k) + company match.
• Tool and boot reimbursements (role dependent).
• Gym membership stipend + wellness programs (earn PTO and prizes).
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.

Requirements

• Strong customer service skill set, consistently providing excellent experience to current and potential customers.
• Effective communication (clear, accurate, and timely) and problem-solving ability.
• Fosters collaboration and partnership with all internal team members.
• Ability to provide general product knowledge and understanding of upselling.
• Maintains a professional appearance and positive attitude.
• Able to thrive in both collaborative and autonomous environments.
• Self-driven with an entrepreneurial mindset, adaptable and agile to learn new technologies and processes.
• Embodies EquipmentShare’s mission and culture, with adherence to all company policies and regular, reliable attendance.
• Must be able to drive and maintain a valid driver’s license.
• Inherent desire to learn, develop, and strive for continuous improvement.

Qualifications

• Preferred experience providing a great customer experience.
• General knowledge of the construction industry is a plus.
• Excellent written and oral communication skills.
• Understanding of basic math for calculating quantities and processing sales.
• Effective organizational, time management, detail orientation, and problem-solving abilities.
• Ability to adapt quickly and thrive in a fast-paced environment.

Physical Requirements

• Ability to stand and walk for prolonged periods.
• Ability to move products and assist with layout changes (must lift up to 50 lbs at a time).
• Move in different positions to accomplish tasks in tight and confined spaces, including bending and stooping.
• May be required to work in extreme outside temperatures while assisting customers.

About Forge & Build

Forge & Build is a place where contractors and customers can access all the materials and hardware they need, as well as tech-powered equipment rentals. Founded by contractors for contractors, its leadership team understands the challenges builders face. Backed by EquipmentShare, Forge & Build leverages nationwide support and T3 technology to help builders increase productivity, efficiency, and visibility. EquipmentShare is building connectivity across all verticals in construction, ensuring accurate and up-to-date inventory and location of materials for customers.