Sales Associate

About the role

The Sales Associate plays a crucial role in delivering exceptional in-store customer service, managing customer walk-ins, handling incoming calls, processing orders, and supporting outside sales representatives. This position is pivotal in assisting and resolving customer issues to ensure a consistently positive experience.

Responsibilities

• Serve as the first point of contact, providing outstanding customer service, exceeding customer expectations, and maintaining a friendly, professional attitude for walk-ins and incoming calls.
• Process sales orders, quotes, pricing requests, and apply payments on customer accounts.
• Responsible for stocking, cleaning, merchandising, and maintaining overall store cleanliness and a safe shopping environment.
• Assists in unloading merchandise that is received in the store.
• Maintain strong knowledge of all product lines available at the store and the ability to provide product information.
• Helps identify new business opportunities by referring potential leads (contractors, builders, developers, homeowners, etc.) to outside sales representatives.
• Responsible for learning and understanding the BisTrack system, including identifying inventory discrepancies, receiving, and POS tasks.
• Ensure effective and timely communication to the store and internal clients, developing and providing action items to improve issues with a sense of urgency.

Requirements

• Possess a strong customer service skill set, consistently providing excellent experience to current and potential customers.
• Effective communication (clear, accurate, and timely to all internal and external customers) and problem-solving ability.
• Fosters a strong collaboration and partnership with all internal team members.
• Able to provide general product knowledge and understanding of upselling to customers.
• Maintains a professional appearance and positive attitude at all times.
• Able to thrive in both collaborative and autonomous environments.
• Self-driven with an entrepreneurial mindset, adaptable and agile to quickly learn new and changing technologies and processes.
• Embodies Equipmentshare mission and culture, with adherence to all company employee policies and regular, reliable attendance.

Qualifications

• Required: Possess a strong customer service skill set, consistent with providing excellent experience to current and potential customers.
• Preferred: General knowledge of the construction industry, excellent written and oral communication skills, effective and consistent with internal and external customers, understanding basic math for calculating quantities and processing sales, effective organizational, time management, detail orientation, and problem-solving abilities, ability to adapt quickly, thrive, and succeed in a fast-paced environment, must be able to drive and maintain a valid driver's license, inherent desire to learn, develop on an individual basis, and strive for continuous improvement.

Skills

• Customer service skill set.
• Effective communication (clear, accurate, and timely to all internal and external customers).
• Problem-solving ability.
• Product knowledge and understanding of upselling.
• Ability to provide general product knowledge and understanding of upselling to customers.
• Strong collaboration and partnership with all internal team members.
• Ability to provide general product knowledge and understanding of upselling to customers.
• Learning and understanding the BisTrack system.
• Effective organizational, time management, detail orientation, and problem-solving abilities.
• Adaptable and agile to quickly learn new and changing technologies and processes.
• Self-driven with an entrepreneurial mindset.
• Embodies Equipmentshare mission and culture.

Benefits

• Monthly Family Dinner Night.
• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous PTO + paid holidays.
• 401(k) + company match.
• Tool and boot reimbursements (role dependent).
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year — give back to the community you call home.
• Career advancement, leadership training, and professional development opportunities.

Pay

• $18 - $20 per hour

Schedule

• Monday to Friday, 7:00 AM to 5:00 PM, and offers overtime pay after working 40 hours. (Includes working weekends)

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment. We’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

A Workplace For All

We believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life. We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare

EquipmentShare is a place contractors and customers can access all the materials and hardware they need to get the job done, as well as tech-powered equipment rentals. At its foundation, Forge & Build was started by contractors for contractors. Its leadership team is different from our competitors because they know what it feels like to be a builder. They remember walking into a hardware store hoping to find everything in one place, but many times having to head to another store. As a partner of EquipmentShare, Forge & Build is backed by one of the largest construction equipment buyers in the country, a nationwide support team and T3 technology that helps builders of America increase overall productivity, efficiency, and visibility.