Sales Associate

About the role

The Sales Associate at ENROUTE is responsible for delivering a great customer experience in the store, building strong relationships with customers, and supporting day-to-day retail operations.

Responsibilities

• Deliver great customer service for every guest entering the store
• Build strong relationships with customers through genuine, knowledgeable, and personalized service
• Identify customer needs and confidently recommend products across footwear, apparel, accessories, nutrition, and gear
• Support customers with product education, fit guidance, and brand storytelling to drive conversion and repeat business
• Consistently work toward store sales goals, KPI targets, and service expectations
• Stay aware of current product launches, seasonal collections, and key brand stories
• Develop and maintain strong product knowledge across running, cycling, and lifestyle categories
• Represent the ENROUTE brand with professionalism, enthusiasm, and authenticity, both in-store and in the local community
• Aid in daily store operations including opening and closing procedures, POS transactions, and order fulfillment
• Assist with receiving inventory, restocking, merchandising, and maintaining strong visual presentation standards
• Keep the sales floor, stockroom, and fitting areas clean, organised, and aligned with store expectations
• Support e-commerce pickups, ship-from-store orders, and other channel service needs as required
• Help monitor inventory levels and flag low stock, merchandising needs, or product issues to leadership
• Support store events, activations, group rides, run clubs, and community initiatives as needed
• Create a welcoming and inclusive environment that strengthens the ENROUTE community
• Build awareness of store programming, new arrivals, and brand initiatives through customer conversations and in-store engagement
• Collaborate closely with store leadership and fellow team members to maintain a strong team culture
• Contribute to a positive, accountable, and high-performing store environment
• Share feedback on customer trends, product requests, and opportunities to improve the store experience

Requirements

• 2+ years of experience in retail or customer service
• Passion for running, cycling, and technical apparel
• Strong communication and interpersonal skills
• Customer-first mindset with a proactive and team-oriented approach
• Confidently sell and speak to technical product features
• Strong attention to detail and the ability to work in a fast-paced retail environment
• Reliable, professional, and motivated to contribute to store success
• Retail, hospitality, or customer service experience is an asset
• Availability to work weekends, evenings, and key retail periods as needed

Qualifications

• Authorized to work in the United States
• Full-time employment type

Skills

• Customer service
• Product knowledge
• Store operations
• Community engagement
• Teamwork

Benefits

• Health benefits package
• Employee discounts
• Opportunities for career growth within a growing specialty retailer

Pay

$20–$25 per hour (USD)

Schedule

Full-time