Sales Associate

About the role

As a Sales Associate, you will be the first face of the Carter’s brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help them prep for their first day of school, and support all the big and little moments of their parenting journey. You’ll join a welcoming and inclusive environment that values and optimizes skills and talents.

About Carter’s

Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet brands. Carter’s is the #1 most-purchased children’s clothing brand. We’ve become an industry leader by providing quality—from the first Original Bodysuit® to the lasting careers we offer our team. We invest in our teams with training and development programs, fostering a close-knit culture where everyone succeeds together.

Responsibilities

• Welcome customers with a warm greeting and provide assistance with product styles, features, and benefits
• Confidently and proactively resolve customer issues while balancing multiple customers in a busy retail environment
• Meet customer needs by assisting with omnichannel services to ensure a positive shopping experience
• Execute and expedite point-of-sale/register transactions
• Complete floor replenishment and shipment tasks as needed
• Articulate current promotional events and the brand loyalty program, including credit, to customers
• Minimize store loss by providing exceptional customer service and maintaining a safe, clean store environment

Requirements

• A positive and solutions-oriented mindset
• Demonstrated customer service and engagement skills
• Effective and professional verbal and written communication skills
• Ability to manage multiple tasks simultaneously
• Capability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
• Ability to stand or walk for extended periods; climb up and down a ladder
• Availability that may include days, nights, weekends, and holidays as scheduled

Benefits

• Schedules that fit your life, allowing balance between work and personal activities
• Mental health benefits and a 30% discount on Carter’s brands
• Referral bonuses and additional perks
• Advance You Program: Earn a GED or bachelor’s degree tuition-free or learn English as a second language
• Professional and personal development programs to help shape your career
• Opportunities to grow in your current role and beyond