Sales Assistant - DON - US

About the role

This position provides overall administrative support to assigned DON Sales force staff, including quoting, research, system utilization, and communication with internal and external customers to deliver exceptional service.

Responsibilities

• Coordinate logistics for new customer roll-outs, openings, and product roll-outs with internal and external customers
• Communicate with Sales Representatives regarding order status, including sales, returns, and credit issues
• Keep the District Sales Manager informed about issues within the area of assigned responsibility and escalate issues beyond scope of authority
• Prepare quotes, customer order guides, and other reports as required
• Maintain, utilize, and update databases to provide essential data to all Don users
• Request literature and samples from manufacturers
• Complete Factory Direct Order follow-up, including requesting Proof-of-Deliveries and securing "pro" numbers from factories
• Make select customer calls for re-supply business
• Assist in coordinating and communicating pre-packs, new installations, and other major sales assignments
• Troubleshoot and resolve internal and external customer issues
• Manage, research, and process correspondence from customers and account managers to determine customer needs
• Work with manufacturers and vendor representatives to ascertain product availability, pricing, lead times, and shipping information
• Prepare formal quotations for customers, including specification sheets and freight charges
• Process stock and non-stock orders, ensuring correct delivery time and following up with factories on order progress
• Process returns, obtain return approvals, and follow up on proper processing and pick-up of all RAs
• Navigate and utilize Salesi, Info Builder, Don quote 360, and other sales tools available to DON sales support staff
• Communicate with Sales and customers to obtain and process orders within appropriate programs
• Provide documents, reports, and comparisons as directed by sales and sales management
• Retrieve messages via voice and e-mail and respond within established time frames
• Assist Sales and Sales Management with administrative duties
• Coordinate vendor contract set-up and maintenance
• Perform other duties as assigned

Requirements

• High School Diploma or equivalent
• 2+ years of administrative support experience with strong customer service experience
• Working knowledge of SAP
• Intermediate proficiency in Word and Excel
• Strong analytical, organizational, and problem-solving skills
• Ability to multitask, prioritize, and work independently
• Excellent communication and time management skills

Qualifications

• Associate degree (preferred)
• Experience in the food service industry in Sales or Corporate office (preferred)
• Intermediate SAP experience (preferred)