Sales Appointment Setter

About the role

Aroma360 is a boutique Scent Marketing and Branding company specializing in high-quality essential oil-based scenting solutions for businesses and individuals worldwide. As the first point of contact in the sales journey, the Fronter plays a critical role in generating revenue opportunities by engaging prospective customers, qualifying interest, and scheduling appointments for Scent Consultants. This position is ideal for an energetic, sales-driven individual comfortable in a fast-paced, high-volume environment and passionate about creating exceptional customer experiences.

Responsibilities

• Conduct high-volume outbound calls to prospective customers and business leads.
• Engage with inbound inquiries from marketing campaigns, website submissions, and other lead sources.
• Qualify prospects by identifying needs, budget, timeline, and interest level.
• Educate potential customers on Aroma360’s products, scenting solutions, and services.
• Schedule qualified appointments and consultations for the Scent Consultant team.
• Maintain accurate customer records and activity notes within Salesforce CRM.
• Follow up with leads through calls, emails, and text communications to maximize appointment conversions.
• Collaborate with Sales, Marketing, and Customer Experience teams to ensure a seamless customer journey.
• Meet and exceed daily, weekly, and monthly activity and appointment-setting goals.
• Represent the Aroma360 brand with professionalism, enthusiasm, and exceptional customer service.
• Assist with special projects and additional responsibilities as assigned by leadership.

Requirements

• High school diploma or GED required.
• Minimum 2-3 years of experience in appointment setting, lead generation, inside sales, customer service, or a similar customer-facing role.
• Proven success in a high-volume outbound calling environment.
• Strong appointment-setting, prospecting, and lead qualification skills.
• Experience with CRM platforms; Salesforce experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Ability to work with urgency and maintain a positive attitude in a performance-driven environment.
• Professional phone presence with strong listening and relationship-building skills.
• Luxury retail, hospitality, or premium consumer brand experience is highly preferred.
• Self-motivated, coachable, and eager to grow within a sales organization.

Performance Metrics

• Outbound call volume
• Qualified leads generated
• Appointments scheduled and completed
• Appointment-to-sale conversion rates
• CRM accuracy and activity tracking
• Overall contribution to team revenue goals

Pay

$18-$22 per hour, with monthly performance bonuses and commission opportunities.

Benefits

• Comprehensive medical, dental, and vision insurance
• Life insurance coverage
• Paid time off
• 401(k) retirement plan
• Employee discounts on Aroma360 products
• Paid training and professional development opportunities
• Career growth opportunities within Sales and Leadership
• Fun, collaborative, and fast-paced company culture with team events and recognition programs