Sales and Service Technician
About the role
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.
This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the customer and efficiently completing basic vehicle service tasks as required.
Responsibilities
- Hybrid Role
- Customer service, sales, customer issue resolution – 75%
- Basic vehicle service tasks (oil, tires, fluids) – 25%
- Store operations (opening/closing, inventory, displays) – as needed
- Growth and career development role
- May assist Manager or act as Manager-On-Duty in certain circumstances or to support development
- Learn all aspects of store operations and flex between front/back shop tasks
Minimum Qualifications
- High School Diploma or equivalent
- Valid automobile driver’s license
- Customer service and career growth mindset
- Ability to learn and perform basic vehicle service tasks
- Ability to learn and operate store systems
Preferred Qualifications
- 2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
- Previous consumer retail sales experience
- Previous automotive experience a plus
- Previous management/supervisory experience a plus
Benefits
- Medical, Dental and Vision – Starting day 1 for all teammates
- Paid vacation and holidays
- On-the-job training and company-funded ASE certifications
- Flexible work schedule
- 401(k) match
- On-demand pay (daily pay) program available