Sales and Service Technician
About the role
The retail Sales and Service Technician (SST) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the customer and efficiently completing basic vehicle service tasks as required.
Responsibilities
- Customer service, sales, customer issue resolution — 75%
- Basic vehicle service tasks (oil, tires, fluids) — 25%
- Store operations, opening/closing, inventory, displays — as needed
- May assist Manager or act as Manager-On-Duty in certain circumstances or to support development
- Learn all aspects of store operations and flex between front/back shop tasks
Requirements
- High School Diploma or equivalent
- Valid automobile driver's license
- Customer service and career growth mindset
- Ability to learn and perform basic vehicle service tasks
- Ability to learn and operate store systems
Preferred qualifications
- 2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset needed in this candidate
- Previous consumer retail sales experience
- Previous automotive experience a plus
- Previous management/supervisory experience a plus
Pay
- Hourly range: $16.52 – $25.82
- Sign-on bonus for new employees: $1,000 – $2,000
Schedule
Flexible work schedule available.
Benefits
- Medical, Dental and Vision — starting day 1 for all teammates
- Paid vacation and holidays
- On-the-job training and company-funded ASE certifications
- 401(k) match
- On-demand pay (daily pay) program available
Values
- Professional Development: No matter where you're at in your career, we've got the resources to help you level up.
- Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
- Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
At Bridgestone, you are Free to Be. We believe people can only provide superior service and quality to others when they feel safe bringing their chosen version of themselves to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses.