Sales And Service Specialist

About the role

The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, you will facilitate the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.

Responsibilities

• Provide assistance creating rental car reservations, processing rentals, and delivering clean and safe vehicles to customers.
• Assist customers with post-rental inquiries involving the rental and billing process.
• Work in a fast-paced environment while delivering helpful customer service to enhance the rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, including rental requirements, billing, extensions, and roadside assistance.
• Effectively communicate Hertz/Lyft/Uber Rental Car Program procedures.
• Maximize revenue opportunities by actively soliciting business and overcoming customer objections.
• Prepare vehicles for customer pick-up: check for damage, clean interiors (windows, door jams, trunk, vacuum) and exteriors (wash), fill gasoline tanks, and check fluid levels.
• Assist with special administrative projects as needed.

Requirements

• Ability to work in a fast-paced environment with a variety of tasks.
• Professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service experience.
• Strong time management and organizational skills.
• Computer literacy and attention to detail.
• Valid driver’s license with an acceptable driving record.
• Ability to stand for long periods and work outdoors in all weather conditions.
• Clear and proficient communication in English; fluency in other languages is a plus.
• Willingness to work flexible shifts, including weekends, holidays, and overtime as required.

Skills

• Excellent written and oral communication skills.
• Strong organizational and time management abilities.
• Professionalism and strong interpersonal skills.
• High level of ownership, accountability, and initiative.
• Proven ability to work well within a team.

Pay

$19.00 per hour.

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations worldwide. Hertz is one of the largest airport general use vehicle rental companies, with a globally recognized brand.