Sales and Service Specialist

About the role

This is a full-time career opportunity (approximately 40 hours per week) based out of our Grant Avenue financial center in Philadelphia, PA. Must be available to be scheduled around branch operation hours (no Sundays).

Responsibilities

• Provide an exceptional Financial Center customer experience by handling every customer need from service to sales with passion and enthusiasm.
• Provide customers with a one stop experience to fulfill all of their financial needs from account opening and maintenance to processing transactions.
• Focus on customer-centric conversations to deepen relationships and become a trusted advisor.
• Actively promote a variety of banking solutions to enhance a customer's service experience and achieve their financial goals.
• Time spent in various aspects of this universal role will vary depending upon Financial Center traffic and customer needs.
• Aid clients with teller transactions accurately and in accordance with bank policy and procedure.
• Drive proactive sales/referral conversations through internal and outbound interactions including outbound calling, appointment setting, and effective lobby engagement.
• Advance personal knowledge of sales techniques and utilize the CRM (Customer Relationship Management) system and other resources to foster relationship building conversations with customers and ensure a consistent approach to new customer onboarding and expanding existing relationships.
• Provide ongoing support to customers regarding products and services. Open new accounts, perform customer maintenance requests, assist with operational activities and responsibilities, and maintain flexibility between performing sales and teller transactions.
• Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures, while demonstrating sound judgment within established limits.
• Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.

Requirements

• High School Diploma or equivalent.
• 1 or more years customer service or sales experience.
• 6 to 12 Months Cash Handling Experience (preferred).

Qualifications

Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates.

Skills

• Exceptional customer service skills.
• Ability to handle multiple tasks simultaneously.
• Strong communication and interpersonal skills.
• Knowledge of banking products and services.
• Basic computer skills, including proficiency with Microsoft Office applications.
• Ability to work independently and as part of a team.

Benefits

• Medical plans with prescription drug coverage.
• Flexible spending account or health savings account depending on the medical plan chosen.
• Dental and vision insurance.
• Life insurance.
• 401(k) program with employer match and Employee Stock Purchase Plan.
• Paid time off programs including holiday pay and paid volunteer time.
• Disability insurance coverage and maternity and parental leave.
• Adoption assistance.
• Educational assistance.
• A robust wellness program with financial incentives.

Pay

The hourly rate for this position is $18.56 - $29.38.

Schedule

This role is a full-time position (approximately 40 hours per week) based out of our Grant Avenue financial center in Philadelphia, PA. Must be available to be scheduled around branch operation hours (no Sundays).