Sales and Service Representative

About the role

The Sales & Service Representative promotes and sells Bank products while representing the Bank professionally. This role involves applying strong product knowledge to recommend financial solutions and refer customers to investment and loan representatives. This position offers a pathway into Retail Branch Management.

Responsibilities

• Keep up-to-date on Bank products and services to effectively provide financial solutions to customers
• Effectively profile customers, open accounts, and cross-sell appropriate Bank products and services
• Take responsibility in meeting monthly branch and/or individual scorecard goals on a consistent basis by monitoring self-performance and following action plans
• Ensure delivery of excellent customer service throughout the Bank by adhering to sales and @ your service standards and protocols
• Know and comply with Bank security and operating policies and procedures, as well as compliance regulations, including KYC, OFAC, CIP, and customer privacy policy
• Adhere to cash differences/controllable losses policy
• Maintain dual control on all vaults/safes containing cash/negotiables, if applicable
• May serve as approval on branch transactions
• As business needs arise, ability to perform in any capacity of the Branch to ensure Branch is properly staffed on a daily basis
• As business needs arise, ability to open and/or close the Branch and may require working hours outside normal scheduled hours
• Based on branch location within a market, will be required to promote/discuss consumer lending products with customers within compliance of the Safe Act guidelines and United procedures
• Based on branch location within a market, will be responsible for maintaining an active NMLS license by completing all training and annual renewal requirements as required

Qualifications

• High School Diploma or equivalent required; bachelor's degree preferred
• Minimum one (1) year customer service or related working experience required
• Must possess an NMLS license or obtain NMLS license within 90 days of employment
• Ability to complete ongoing NMLS training and ensure SAFE Act compliance is required
• Excellent verbal and written communications skills in Spanish or additional language a plus
• Ability to demonstrate a sales oriented professional demeanor
• Excellent verbal, written, and interpersonal skills
• Very well organized and ability to deal with multiple priorities
• Proficiency in Microsoft Office products
• Previous banking experience a plus; an understanding and working knowledge of appropriate core banking applications
• Ability to represent the Bank in a professional manner at all times
• Ability to travel as business necessity arises to other branch locations to ensure proper staffing on a daily basis
• Flexibility on work schedule as business needs arise

Key competencies

• Excellent Customer Service Skills
• Strong Communication Skills
• Task Management
• Professionalism
• Sales aptitude demeanor

Essential functions

• Sitting and standing for extended periods of time
• Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse and other computer components
• Ability to converse and exchange information with all levels of staff within organization
• Ability to observe, perceive, identify, and translate data
• Ability to travel via airplane, automobile, bus and/or train