Sales and Service Overnight
Job Summary
The Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, Well-Maintained gym.
Essential Duties & Responsibilities
Uphold Service Commitments And Drive Member Satisfaction By Ensuring members receive a friendly greeting/check-in and prompt attention to their needs
Maintaining name relationships with members and serving as a resource for their questions or concerns
Resolving member concerns as they arise and when needed, escalating through the proper management channels
Being present on the club floor and locker rooms, helping keep a clean and safe environment
Regularly conducting team cleans and identifying equipment and/or amenities in need of service
Generating quality guest visits and assisting enrollment as needed through:
Helping guests become comfortable in the club
Offering tours, discussing amenities and answering membership questions
Inspiring guests to achieve their personal fitness goals
Removing barriers and misconceptions on both free and fee-based Fitness services (Personal Training, Group Exercise, 24GO Digital)
Ensuring new members are set up for success by meeting with a Personal Trainer
Selling retail products and generating additional club revenue by:
Maintaining a proficient knowledge base of current retail products
Ensuring proper retail merchandising and planogram standards
Encouraging members to refer guests to try the club
Offering in-club promotions including Personal Training, Add-On Memberships, etc.
Organizational Relationships
This position will report directly to the Sales & Service Manager. Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans.
Required Qualifications
Knowledge, Skills & Abilities
- All 24 Hour Fitness Membership sales and administrative processes
- Computer skills for using 24 Hour Fitness systems and other common applications as needed
- Strong customer service skills
- Strong communication skills both oral and written
- Organization skills
- Attention to detail
Minimum Educational Level/Certifications
- A high school diploma or General Educational Development (G.E.D.)
- Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required. CPR & AED certification will be provided through 24 Hour Fitness.
Minimum Work Experience And Qualifications
- Must have 6-12 months experience in customer service function
- Prior overnight shift experience preferred
- Experience operating multiple phone lines preferred
- Basic computer skills
Physical Demands/Environmental Conditions
While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear.
The employee occasionally sits, walks, kneels and reaches with hands and arms.
Frequently required to lift and/or move up to 45 lbs.
While performing the duties of this job, regularly exposed to moving mechanical parts.
The noise level in the environment is occasionally loud.
Travel Requirement
Some travel may be required to attend meetings and trainings.
Disclaimer
This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.