Sales and Service Overnight

Job Summary

The Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, Well-Maintained gym.

Essential Duties & Responsibilities

• Uphold Service Commitments And Drive Member Satisfaction By Ensuring members receive a friendly greeting/check-in and prompt attention to their needs
• Maintaining name relationships with members and serving as a resource for their questions or concerns
• Resolving member concerns as they arise and when needed, escalating through the proper management channels
• Being present on the club floor and locker rooms, helping keep a clean and safe environment
• Regularly conducting team cleans and identifying equipment and/or amenities in need of service
• Generating quality guest visits and assisting enrollment as needed through: Helping guests become comfortable in the club, Offering tours, discussing amenities and answering membership questions, Inspiring guests to achieve their personal fitness goals, Removing barriers and misconceptions on both free and fee-based Fitness services (Personal Training, Group Exercise, 24GO Digital)
• Maintaining a proficient knowledge base of current retail products
• Ensuring proper retail merchandising and planogram standards
• Encouraging members to refer guests to try the club
• Offering in-club promotions including Personal Training, Add-On Memberships, etc.

Organizational Relationships

This position will report directly to the Sales & Service Manager. Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans.

Required Qualifications

• Knowledge, Skills & Abilities: All 24 Hour Fitness Membership sales and administrative processes, Computer skills for using 24 Hour Fitness systems and other common applications as needed, Strong customer service skills, Strong communication skills both oral and written, Organization skills, Attention to detail
• Minimum Educational Level/Certifications: High School diploma or General Educational Development (G.E.D.), Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required. CPR & AED certification will be provided through 24 Hour Fitness
• Minimum Work Experience And Qualifications: Must have 6-12 months experience in customer service function, Prior overnight shift experience preferred, Experience operating multiple phone lines preferred, Basic computer skills

Physical Demands/Environmental Conditions

• While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear
• The employee occasionally sits, walks, kneels and reaches with hands and arms
• Frequently required to lift and/or move up to 45 lbs
• While performing the duties of this job, regularly exposed to moving mechanical parts
• The noise level in the environment is occasionally loud

Travel Requirement

Some travel may be required to attend meetings and trainings.

Benefits Summary

24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.

Compensation Summary

All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan. Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above). Actual offer may vary from posted hiring range based on location, work experience, and/or education. Pay Range: $16.90 - $16.90

FUNCTIONAL GROUP

Service