Sales and Service Overnight

Job Summary

The Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, Well-Maintained gym.

Essential Duties & Responsibilities

• Uphold Service Commitments And Drive Member Satisfaction By Ensuring members receive a friendly greeting/check-in and prompt attention to their needs

• Maintaining name relationships with members and serving as a resource for their questions or concerns

• Resolving member concerns as they arise and when needed, escalating through the proper management channels

• Being present on the club floor and locker rooms, helping keep a clean and safe environment

• Regularly conducting team cleans and identifying equipment and/or amenities in need of service

• Generating quality guest visits and assisting enrollment as needed through:

  • Helping guests become comfortable in the club
  • Offering tours, discussing amenities and answering membership questions
  • Inspiring guests to achieve their personal fitness goals
  • Removing barriers and misconceptions on both free and fee-based Fitness services (Personal Training, Group Exercise, 24GO Digital)
  • Ensuring new members are set up for success by meeting with a Personal Trainer

• Selling retail products and generating additional club revenue by:

  • Maintaining a proficient knowledge base of current retail products
  • Ensuring proper retail merchandising and planogram standards
  • Encouraging members to refer guests to try the club
  • Offering in-club promotions including Personal Training, Add-On Memberships, etc.

Organizational Relationships

This position will report directly to the Sales & Service Manager. Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans.

Required Qualifications

• Knowledge, Skills & Abilities

  • All 24 Hour Fitness Membership sales and administrative processes
  • Computer skills for using 24 Hour Fitness systems and other common applications as needed
  • Strong customer service skills
  • Strong communication skills both oral and written
  • Organization skills
  • Attention to detail

• Minimum Educational Level/Certifications

  • A high school diploma or General Educational Development (G.E.D.)
  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required. CPR & AED certification will be provided through 24 Hour Fitness.

• Minimum Work Experience And Qualifications

  • Must have 6-12 months experience in customer service function
  • Prior overnight shift experience preferred
  • Experience operating multiple phone lines preferred
  • Basic computer skills

Physical Demands/Environmental Conditions

• While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear.
• The employee occasionally sits, walks, kneels and reaches with hands and arms.
• Frequently required to lift and/or move up to 45 lbs.
• While performing the duties of this job, regularly exposed to moving mechanical parts.
• The noise level in the environment is occasionally loud.

Travel Requirement

Some travel may be required to attend meetings and trainings.