Sales and Service Leader - Full Time

About the role

As a Sales and Service Leader, you’ll harness your love for beauty and become the leader you are meant to be. You’ll be a key driver of store success—leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you’ll help create a high‑performing, inclusive environment where everyone thrives. If you’re a natural leader with a client‑first mindset, this is your moment to Belong to Something Beautiful.

Responsibilities

• Lead and inspire team members to deliver exceptional client service and achieve sales goals.
• Drive performance and contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations.
• Coach for growth by providing ongoing feedback and development to elevate team performance.
• Train and develop staff, supporting onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
• Execute daily operations, including inventory, visual merchandising, and maintaining store standards.
• Foster inclusivity and teamwork, promoting a culture of openness where everyone feels empowered.
• Uphold Sephora standards, follow company policies, and help create a safe and enjoyable shopping experience.
• Maintain flexible scheduling and reliability, meeting the required minimum number of weekly shifts/hours (30‑40 hrs/week) and being available during peak retail operations (nights, weekends, and holidays).
• Demonstrate punctuality and consistent attendance.

Qualifications

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
• Proven ability to coach and inspire teams to achieve goals.
• Strong sales and client service skills.
• Excellent communication and interpersonal skills.
• Comfortable in a fast‑paced and dynamic environment.
• Quick learner with ability to absorb and share product knowledge and training.
• Physically able to lift and carry up to 50 pounds.

Pay

$24.00 – $27.50 per hour. The actual hourly pay offered depends on qualifications, experience, and other legitimate, non‑discriminatory business factors specific to the position and location.

Benefits

• Comprehensive healthcare and wellbeing benefits based on eligibility.
• Inclusion & Belonging initiatives that celebrate and respect individuality.

Schedule

Full‑time position, 30–40 hours per week. Must be available for peak retail hours, including nights, weekends, and holidays.