Sales and Service Leader - Full Time

Store location: 793 Lyannough Rd, Hyannis, MA 02601, United States

About the Role

As a Sales and Service Leader, you’ll harness your love for beauty and become the leader you are meant to be. You’ll be a key driver of store success—leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you’ll help create a high-performing, inclusive environment where everyone thrives. If you’re a natural leader with a client-first mindset, this is your moment to Belong to Something Beautiful.

Responsibilities

• Coach and empower team members to deliver exceptional client service and achieve sales goals
• Drive performance through strong client engagement, expert product knowledge, and personalized recommendations
• Provide ongoing feedback and development to elevate team performance
• Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives
• Assist with inventory, visual merchandising, and maintaining store standards
• Foster a culture of openness and inclusivity where everyone feels empowered
• Uphold Sephora standards and follow company policies to create a safe and enjoyable shopping experience

Requirements

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment
• Proven ability to coach and inspire teams to achieve goals
• Strong sales and client service skills
• Excellent communication and interpersonal skills
• Comfortable in a fast-paced and dynamic environment
• Quick learner with the ability to absorb and share product knowledge and training
• Physically able to lift and carry up to 50 pounds
• Must meet the required minimum number of weekly shifts/hours (30-40 hrs/week for full-time)
• Availability during peak retail operations (nights, weekends, and holidays)
• Punctuality and consistent attendance

Benefits

Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility. We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.

Pay

$26.00 - $30.00/hr. The actual hourly pay offered depends on various factors, including relevant qualifications and experience, and other legitimate, non-discriminatory business factors specific to the position and/or geographic location.