Sales and Service Expert (Hourly+Commission)

About the role

The Sales and Service Expert (SSE) at 24 Hour Fitness delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, and has a strong focus on behaviors that drive member acquisition and retention.

Responsibilities

• Executes the CARE sales model with each guest and passionately relates how 24 Hour Fitness's products/services will satisfy their fitness needs.
• Tours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals.
• Ensures all guests are registered through the digital kiosk.
• Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools.
• Effectively and professionally enrolls guests using Company sales techniques and protocol.
• Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests.
• On-boards new members successfully and assists with all member retention activities in order to drive club profitability.
• Consistently achieves or exceeds personal and team sales goals.
• Obtains leads externally from within the community using company provided tools/programs.
• Generates leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone.
• Responsible for effectively setting appointments for all leads and potential new business opportunities.
• Communicates and promotes local and global marketing campaigns to leads and members.
• Manages and follows up on leads/new business by using a Lead Management System.
• Executes daily planner to track and plan for successful lead management and selling activities.
• Consistently achieve or exceed personal productivity goals.
• PARTNER WITH SALES AND SERVICE MANAGER TO PROVIDE A BEST-IN-CATEGORY, MEMBER CENTRIC EXPERIENCE THAT STRENGTHENS MEMBER RELATIONSHIPS AND BUILDS MEMBER RETENTION.
• Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
• Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content.
• Maintains name relationships with members and serves as a resource for their questions or concerns, and puts them in touch with the right 24 Hour Fitness resources as appropriate.
• HELPS NEW MEMBERS BECOME COMFORTABLE IN THE CLUB.

Qualifications

• In-depth knowledge and experience with sales practices and techniques.
• General understanding of Fitness Industry.
• Ability to work with computers.
• Strong interpersonal communication skills.
• Strong customer service skills.
• Independent, self-starter with strong organizational skills.
• Ability to work as part of a team.
• Ability to operate Point of Sale (POS) System.
• Knowledge of Membership System software preferred.
• High School Diploma or GED.
• Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required (within 60 days of employment).
• Bachelor's degree preferred.
• Prior experience in fitness or retail industry preferred.
• 1-2 years of experience in service sales preferred.