Sales and Service Coordinator

About the role

This position will support the Director of Ticketing by managing day-to-day operations of the CBU Box Office by providing excellent customer service digitally, over the phone and in person including answering customer questions, responding to customer inquiries through digital platforms, and assisting with a walk-up customers pre-game or day of event.

Responsibilities

• Manage and operate ticketing system (currently Paciolan/TicketsWest), which includes, but is not limited to, event building, ticket and promotion configuration, user security, ticket design and proofing.
• Communicate with donors, general public, students, and faculty-staff on a regular basis to resolve seating needs, complaints, and staff support.
• Aid the Compliance Office in enforcing NCAA regulations as they relate to ticketing for home competitions to include recruits, high school coaches, players, families, general public, and donors.
• Implement individual game, season ticket, and group sales strategies for athletic ticketed sporting events with an emphasis on growing fan base and revenue.
• Develop and execute sales and marketing plans including the design and implementation of all comprehensive season ticket and group sales strategies.
• Assist in establishing annual revenue goals and implementing initiatives to increase attendance and ticket sales across all sports.
• Manage ticketing operations for assigned athletic events and various on-campus events including printing of tickets, managing complimentary pass lists, managing group ticket lists, overseeing will-call operations, managing student workers, and reconciling cash with detailed financial reports at the closing of days’ business operations.
• Cook up with various members of the athletics department including, but not limited to: marketing, communications, media production, development, facilities and event management.
• Prepare regular ticket sales audits and reports through ticket system to reflect revenue and attendance at CBU events.
• Organize duplicate customer accounts, working with the campus departments to keep records up-to-date, and assisting customers with address changes throughout the year.
• Work with CRM tools to track customer interactions, segment fanbases, and deploy targeted ticketing campaigns in coordination with marketing and development.
• Cook up event logistics as needed with other event staff to ensure operational readiness, efficiency, and resource utilization for the consistent fulfillment of services related to ticketing and satisfactory customer service.
• Aid the Associate Athletic Director for External and Corporate Relations with corporate sponsorship sales and service initiatives.
• Identify and qualify prospective corporate partners; maintain and update a comprehensive prospect database.
• Support the development and preparation of sponsorship proposals, presentations, and sales materials.
• Cook up and execute sponsorship activations, ensuring fulfillment of contractual obligations.
• Support account support for assigned partners, including communication, service, and renewal assistance.
• Maintain and track sponsorship inventory, including signage, digital assets, and in-game promotional elements.
• Aid in the preparation of post-event and annual partnership reports, including performance metrics and proof of fulfillment.
• Ensure all sponsorship activities comply with institutional policies, conference guidelines, NCAA regulations, and partner exclusivity agreements.

Qualifications

• Demonstrated ability and willingness to live and uphold the University’s Christ-centered mission and values.
• Understand and agree to abide by the mission of CBU and the CBU Athletics Department.
• Build relationships with local community groups, schools and churches to increase group ticket sales and increase CBU’s visibility.
• Understand and agree to abide by the policies and procedures of the manual for ticketing office.
• Maintain accurate records of sponsorship agreements, activation schedules, and fulfillment status.
• Adhere to all institutional, conference and NCAA by-laws and regulations.
• Maintain and track sponsorship inventory, including signage, digital assets, and in-game promotional elements.

Skills

• Demonstrated ability and willingness to live and uphold the University’s Christ-centered mission and values.
• Understand and agree to abide by the mission of CBU and the CBU Athletics Department.
• Build relationships with local community groups, schools and churches to increase group ticket sales and increase CBU’s visibility.
• Understand and agree to abide by the policies and procedures of the manual for ticketing office.
• Maintain accurate records of sponsorship agreements, activation schedules, and fulfillment status.
• Adhere to all institutional, conference and NCAA by-laws and regulations.
• Maintain and track sponsorship inventory, including signage, digital assets, and in-game promotional elements.

Benefits

Compensation for this position is expected to range between $24.00 and $26.00 per hour, in alignment with what California Baptist University (CBU) reasonably anticipates paying for this role. The final rate may vary depending on the candidate’s qualifications, experience, and prevailing market conditions. In addition to competitive wages, CBU provides a comprehensive and generous benefits package to eligible employees.

Pay

Compensation for this position is expected to range between $24.00 and $26.00 per hour, in alignment with what California Baptist University (CBU) reasonably anticipates paying for this role. The final rate may vary depending on the candidate’s qualifications, experience, and prevailing market conditions. In addition to competitive wages, CBU provides a comprehensive and generous benefits package to eligible employees.

Schedule

The schedule for this position is flexible and will be determined based on the needs of the department and the candidate's availability.