Sales and Service Banker, Colonia, NJ

About the role

The Sales and Service Banker role at Santander involves providing tailored solutions for banking, lending, and investment products while delivering exceptional customer service, minimizing risk, and defending against fraud. This role focuses on building strong, long-lasting relationships by understanding customers' financial needs and goals.

Responsibilities

• Builds strong, long-lasting relationships by understanding customers' financial needs and goals.
• Proactively engages with customers to assist with various financial needs, process teller transactions, identify cross-sell opportunities, resolve issues, and educate them on digital banking tools.
• Collaborates with team members to drive branch sales targets and contribute to the overall success of the bank.
• Identifies opportunities to grow banking relationships through branch activities, including calls, transactions, account support, portfolio management, and partner referrals.
• Maintains strong relationships with clients to understand their financial needs and provide tailored solutions.
• Collaborates with team members and partners to achieve branch goals and drive overall performance.
• Fosters customer loyalty by addressing concerns and providing timely resolutions.
• Engages customers with digital platforms to enhance customer interactions and educate them on self-service options.
• Communicates clearly and effectively with customers in person, over the phone, or through digital channels.
• Performs teller transactions, including deposits, withdrawals, and transfers, while ensuring accuracy and efficiency.
• Handles cash and maintains accurate cash drawer balances.
• Affixes custodianship, audits, and other operational tasks.
• Safeguards compliance with all regulatory requirements and internal policies related to risk and fraud defense.

Qualifications

• 12+ Months Experience selling products and/or services.
• 6+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening customer relationships and delivering results.
• 6+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Sales and Service Banker role.
• District Executive, District Operations Manager and Region President endorsement of performance.
• 6+ Months Customer service experience within a high volume, fast paced and constantly changing environment.
• 6+ Months Cash handling experience.

Skills

• Established relationship-building skills with a focus on customer experience and loyalty.
• Excellent customer service skills and a passion for helping others.
• Experience in cross-selling products and services.
• Ability to work collaboratively in a team-oriented environment.
• Excellent communication, consultative and influence skills both verbal and written.
• Ability to display a credible, trustworthy, and professional image at all times.
• Proficient in using digital tools and technology to enhance customer engagement.
• Ability to follow directions, policies, and procedures.
• Ability to identify and escalate concerns of risk to appropriate channels.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Benefits

We offer a comprehensive benefits package that includes:

• Competitive base pay ranging from $34,500.00 USD to $53,000.00 USD.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and holidays.
• Flexible spending accounts for healthcare and dependent care expenses.
• Retirement savings plans with company matching.
• Employee assistance programs.
• Professional development and training opportunities.
• Discounts on Santander products and services.
• Access to employee referral programs.