Sales and Production Order Control Lead

About the role

This position plays a key part in supporting AAES operations by ensuring timely and accurate processing of District, Distributor, Canada, and Shared Services orders. The role requires a strong understanding of AAES organizational procedures and PDS Equipment to facilitate efficient order entry. With a focus on high-volume accuracy, the individual will also be cross-trained in various departmental functions including invoicing, paint matching, scheduling, and handling quality complaint orders—contributing to a well-rounded and agile team.

Responsibilities

• Field requests for job expedites and preferred scheduling slots
• Coordinate the use of expedite slots with production
• Work with Production Group Leaders to provide prompt responses
• Process branch bookings in iSAC and enter equipment orders for Districts, Distributors & Canada in Baan
• Review in detail that all booking and change order documentation is complete
• Work with branch operations to manage and release orders
• Coordinate job scheduling
• Work with the Custom Committee to ensure jobs are entered correctly
• Enter class 3 orders for extrusions related to projects already shipped
• Act as the liaison between production and sales

Requirements

• High school diploma (required)
• Community college degree (preferred)
• Undergraduate degree (helpful, but not required)
• Two – five years working in an office environment
• Experience working in a pressure field environment
• Experience working as a team
• Previous customer service experience
• Data entry experience
• Computer proficiency: Word, Excel, PowerPoint
• Accurate typing skills
• Professional appearance
• Pleasant telephone voice
• Positive attitude
• Ability to multi-task in a fast-paced environment
• Organized
• Logical and technical
• Self-motivated
• Ability to take direction
• Excellent verbal communication skills
• Ability to work well within a team
• High-energy, results-oriented approach
• Reliable and disciplined

Benefits

• Health, dental, and vision plans
• 401(k) with company matching
• Short- and long-term disability, life, and accidental insurance
• 15 PTO days and 11 paid holidays
• Flexible scheduling
• Structured onboarding process
• Access to online courses for skill development
• Learning from experienced colleagues and industry experts
• Length of Service awards
• Tuition reimbursement
• Service awards