Sales and Marketing Assistant

Responsibilities

• Assist the Manager with end-to-end client communication from lead through move-in, ensuring a consistent, high-quality customer experience.
• Handle inbound sales inquiries, maintain CRM accuracy, schedule appointments, and support sales calendars and follow-ups.
• Coordinate client tours and consultations, and support the New Home Consultant with estimates and client materials (PEPs, investment summaries).
• Communicate proactively with clients to provide updates, resolve issues, and ensure a high level of customer experience throughout the process.
• Support post-sale warranty communication and prepare monthly sales tracking and reports.
• Lead brand and marketing efforts, including campaigns, content creation, digital marketing, and advertising across all platforms.
• Plan and coordinate events such as home shows, model home events, and community marketing initiatives.
• Serve as marketing and client experience liaison across sales, construction, and leadership teams.
• Lead client design selections and meetings, ensuring all decisions align with budget, are properly documented, and serving as a mentor to the Administrator.
• Work with the Manager to review contracts, pricing, and supporting documents for accuracy and completeness prior to presentation to clients for execution.
• Oversee residential CAD plans (site, floor, foundation, elevations, utilities, etc.) with support from the modular manufacturer and ensure all documentation is permitting-ready.
• Maintain a proactive working relationship with the modular manufacturer to streamline and expedite all sales, production, and service-related processes.
• Support the client throughout the permitting process and assist the Production Manager through inspections, including submissions, tracking, and issue resolution to prevent delays.
• Utilize Buildertrend and Wix to track, document, and manage client communications, project updates, and construction progress, ensuring accurate, real-time information is maintained throughout the project lifecycle.
• Develop and maintain lender relationships with banks and financing partners to enhance the customer experience and support financing solutions throughout the sales process.
• Maintain showroom, model homes, and office branding and presentation standards.
• Support accounting and administrative functions including contracts, invoices, job budgets, and documentation management.
• Track compliance items such as insurance, licenses, vehicle records, and related documentation.
• Assist with general office operations including phones, mail, front desk coverage, and office organization.
• Serve as the front desk and primary office contact by greeting visitors, answering calls, managing inquiries, and maintaining a professional reception area.
• Maintain daily office and model home operations, including supplies, mail, phones, equipment, coffee bar, and opening/closing duties.
• Support sales and marketing by maintaining CRM accuracy, updating tasks, and assisting with promotions, campaigns, and event materials.
• Assist with planning and execution of events, home shows, and community marketing initiatives.
• Execute marketing tasks including brand consistency, website updates, and support of campaigns and partnerships.
• Provide administrative support including scheduling, meetings, client visits, documentation, and internal coordination.
• Prepare client welcome materials and support the post-sale handoff experience.
• Guide clients through educational final walkthroughs to ensure understanding and satisfaction.
• Support compliance tracking, documentation, and company standards as directed by leadership.
• Contribute to ongoing process improvement and professional development across marketing, office operations, and client experience functions.

Qualifications

• Valid driver's license, reliable transportation, and ability to travel independently to job sites, events, and meetings.
• Strong computer proficiency, including CRM, marketing, and general business systems.
• Strong communication, interpersonal, and presentation skills with the ability to engage clients and teams professionally in person and over the phone.
• Understanding of residential construction, pre-construction workflows, and financing basics.
• Availability for occasional evening and weekend meetings, events, or content capture.

Physical Requirements

• Ability to sit, stand, walk, and move throughout office spaces, model homes, job sites, and event locations for extended periods of time.
• Ability to occasionally lift and carry marketing materials, office supplies, signage, or event materials up to 25 pounds.
• Ability to operate standard office equipment including computers, printers, phones, and scanners.
• Ability to travel locally to events, meetings, and project locations as needed.

Benefits

• Affordable Health, Dental, and Vision Insurance
• Life Insurance
• 401(k) with 4% company match

Pay

Competitive pay based on experience and skill level.