Sales and Customer Service Representative

About the role

Naturescape is seeking to hire a full-time Sales & Customer Service Representative to provide support at our Appleton, WI branch. Would you like to work with a stable, family-owned business? Would you like to be a valued, respected, and long-term member of a close-knit team? If so, look no further! Naturescape is a family-owned company that is 100% committed to making our customers happy with our lawn and landscape care. Since our humble beginnings in Appleton, WI, in 1986, we have been committed to providing the highest quality service, guaranteeing satisfaction, and offering very affordable prices. Because of these continued commitments, we have grown and now have 38 locations around the Midwest and South.

Responsibilities

• Check in on customer emails and voicemails each morning and respond with care, offering solutions that genuinely help.
• Look for sales opportunities for our services to fulfill customers' needs and aspirations.
• Build long-term relationships by helping customers create a haven where they can enjoy their beautiful lawn and landscape.
• Process small amounts of mail daily to help ensure the branch runs smoothly.
• During winter months, play a key role in reconnecting with customers to ensure they're set up for the season ahead.
• Become comfortable having real conversations with people (even the hard ones) and not be afraid to ask for the sale.
• Play a key role in both sales and customer service at the branch.

Requirements

No prior experience in sales or customer service is required; we value people who are willing to learn and grow. Experience as an Office Assistant, Receptionist, Customer Service Representative, or Sales Associate may help you excel quickly in this role.

Skills

• Strong communication skills (phone and email)
• Positive mindset with a solution‑focused attitude
• Comfortable talking to customers and asking for the sale
• Computer and typing skills
• Confidence to try new things and willingness to be taught

Benefits

• Starting at $19+/hr, with opportunities for weekly incentives
• 401K with 200% company match up to 6% – vested immediately
• Generous benefits: health, dental, vision, and supplemental insurance; HRA and HSA
• Up to 3 weeks of PTO and holidays in the first year of employment
• Employee discounts
• Typical annual raises and yearly bonuses
• Advancement opportunities

Pay

Starting at $19+/hr, with opportunities for weekly incentives; typical annual raises and yearly bonuses.

Schedule

Monday through Thursday: 8 a.m. to 5 p.m.; Friday: 8 a.m. to 4 p.m.