Sales and Customer Service Associate

About the role

Scenthound is seeking a highly motivated Front Desk & Membership Sales Associate to join their team. This role involves educating dog parents on the benefits of their wellness services and driving membership sales.

Responsibilities

• Proactively educate customers on health and wellness services, confidently articulating the value and benefits to drive membership sales.
• Achieve and exceed key performance indicators (KPIs), including average ticket price and rebook ratio, through strategic membership sales, service add-ons, and retail product recommendations.
• Actively develop membership leads and consistently follow up with potential members to convert them into loyal Scenthound families.
• Manage incoming calls, efficiently schedule customer appointments, and meticulously maintain customer profiles and records.
• Accurately handle daily cash transactions and manage the cash drawer.
• Expertly manage customer expectations, resolve concerns, and implement strategies to maximize membership retention.
• Maintain the highest standards of cleanliness and presentation in the reception area, adhering to all Scenthound sanitary practices.
• Undertake additional tasks and duties as assigned by the Scenter Manager.

Requirements

• Proven sales experience with a strong track record of meeting or exceeding targets, especially in membership or recurring service sales.
• Exceptional customer service skills with a knack for building rapport and trust.
• Proficiency with computer systems and technology.
• A genuine passion for dogs and a belief in the importance of their health and wellness.
• Reliable transportation.
• Willingness to work in a smoke-free environment.

Qualifications

• Unwavering confidence in selling services and products, with a persuasive and customer-centric approach.
• Exceptional ability to connect with both canine and human customers, providing outstanding service that builds lasting relationships.
• A quick learner who can master the services and products to effectively educate dog parents, speaking passionately about the values and culture.
• Excellent verbal and written communication skills for clear and effective interactions with team members and dog parents, both in person and over the phone.
• A resourceful and independent problem-solver, guided by Scenthound's values and culture.
• Strong attention to detail in all tasks, from managing appointments to handling transactions.
• Superb time-management and organizational skills, ensuring efficient scheduling and operations.
• High level of accountability, holding yourself and others to Scenthound's standards of excellence.

Benefits

• Clear career growth path with direct opportunities for advancement to Assistant Manager and Manager positions.
• Competitive hourly base pay, uncapped sales bonuses, and tips, providing significant earning potential.
• Merit-based pay increases recognizing your performance and contributions.
• Complimentary Scenthound service membership for your furry friend.

Pay

Competitive hourly base pay, uncapped sales bonuses, and tips, providing significant earning potential.

Schedule

Flexible schedule to accommodate the needs of the position and the company.