Sales and Catering Coordinator

About the role

Perry Lane Hotel, a Luxury Collection Hotel in Savannah's historic district, seeks a welcoming, creative, and polished team member with a heart of service to assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales.

Responsibilities

• Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Answer sales office phones.
• Gather sales inquiries accurately, timely and in a professional manner and send to appropriate manager.
• Type correspondence, reports and necessary forms as needed.
• Develop strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
• Support sales team members to help achieve required sales team goals.
• Have current knowledge of hotel rates, strategies, discounts and promotions and take individual and group reservations via phone or email.
• Assist with completing any required sales reports.
• Assist hotel with implementing hotel specific selling strategies.
• Build group blocks in hotel PMS and maintain blocks during cut-off and after, and weekly group block audits.
• Input group rooming lists, billing notes and any comments.
• Promptly, the same day or by 10am the next business day, follow-up on all customers' needs and inquiries in an efficient and expedient manner.
• Monitor hotel information email and answer general questions or disseminate to the appropriate department.
• Represent themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.
• Exhibit a positive and involved team attitude to all hotel departments and maintain open communication with all co-workers for the best overall performance of the hotel.
• Display a neat, clean and business-like appearance at all times.
• Assist the Sales department with monthly luncheons, client events, etc.
• Create gift bags and or amenity notes for guest traces, VIP's, etc. Keep supplies stocked and on hand.

Qualifications

• High school diploma or vocational secretarial.
• Previous sales, hospitality, and secretarial experience preferred.

Skills

• Advanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher and PowerPoint.
• Alphabetizing, grammar and punctuation skills.
• Standard business letter formats.
• Strong editing skills.
• Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person.
• Able to read contracts and letters.
• Able to use computers.
• Excellent attention to detail and multi-tasking skills.
• Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Benefits

• Sage hotel & restaurant discounts across the US
• Marriott discounts
• Medical, Vision, & Dental Insurance
• 401K
• Free Shift Meal