Sales and Account Retention Representative

This role requires legal work authorization in the U.S. without sponsorship.

About the role

Join our team as a Sales and Customer Solutions Representative to enhance customer satisfaction, retain clients, and upsell services in a fast-paced office environment.

Responsibilities

• Resolve billing questions, product inquiries, and service complaints
• Use phone techniques to retain customers and promote Spectrum's video, internet, and phone products
• Maintain professionalism and courtesy in all interactions
• Meet activity goals based on call handling metrics
• Process orders within the billing system for both retained accounts and sales
• Explain Spectrum’s offerings and compare them to competitors effectively
• Support customer experience improvements during transactions

Requirements

• High school diploma or equivalent
• Fluency in English (reading, writing, speaking)
• Knowledge of cable services (video, data, voice)
• Effective communication skills and ability to handle irate customers
• Proficiency with computers and relevant software
• Ability to work flexible hours, including weekends and holidays

Qualifications

• Prior call center experience is preferred