Sales and Account Retention Representative

This role requires legal work authorization in the U.S. without sponsorship.

About the role

Join as a Sales and Customer Solutions Representative to engage with customers, resolve billing and service inquiries, and upsell products like TV, internet, and phone. You will focus on retaining customers, increasing satisfaction, and driving revenue growth.

Responsibilities

• Handle customer interactions professionally
• Achieve activity goals
• Process orders
• Explain Spectrum’s offerings while comparing them to competitors
• Collaborate effectively with customers and internal teams
• Manage irate customers and prioritize tasks
• Demonstrate strong communication skills

Requirements

• High school diploma or equivalent
• Proficiency in English
• Knowledge of cable services
• Effective computer skills
• Ability to work variable hours including weekends and holidays

Qualifications

Preferred experience involves 2+ years in call centers or sales roles.

Work Environment

Work is conducted in an office environment, emphasizing customer-focused solutions and sales techniques to foster loyalty and growth.