Sales Advocate

Position Summary

The Sales Advocate supports Account Managers by being their internal office liaison for non-order requests, documenting Account Manager activities in the system, and coordinating with internal staff on behalf of the Account Manager. The role aims to enhance service to existing customers and foster additional communications.

Essential Tasks

• Entering daily activities and key assignments according to Best Practices
• Aiding customers and account managers with product forecasts, price quotes, market intelligence, and opportunity entry and updates
• Managing data integrity checks
• Fulfilling sample requests based on established procedures
• Promoting qualified new and existing companies to customers
• Supporting internal coordination of non-order related requests
• Applying sales acumen to reports to understand buying patterns, investigate sales, and report accordingly
• Making proactive customer calls to gather key business updates and advance the sales process
• Updating job knowledge by studying new product descriptions and participating in educational opportunities

Quality Activities

• Initiating actions to prevent nonconformities in product, process, or quality system
• Identifying and recording problems relating to the product, process, and quality system
• Documenting problems, steps taken for resolution, and preventative actions in CRM software and notifying all parties required
• Initiating, recommending, or providing solutions through designated channels
• Verifying the implementation of solutions in areas under your control
• Controlling further processing, delivery, or installation of nonconforming product until deficiencies or unsatisfactory conditions have been corrected

Responsibilities and Authorities

• Initiating action to prevent nonconformities in product, process, or quality system
• Identifying and recording problems relating to the product, process, and quality system
• Documenting problems, steps taken for resolution, and preventative actions in CRM software and notifying all parties required
• Initiating, recommending, or providing solutions through designated channels
• Verifying the implementation of solutions in areas under your control
• Controlling further processing, delivery, or installation of nonconforming product until deficiencies or unsatisfactory conditions have been corrected

Education and Experience

• 4-year degree or equivalent work experience in this industry or related field required
• Minimum of 6 years experience in this industry or related field preferred
• Previous experience in an administrative and/or support role preferred

Knowledge and Skills

• Intermediate level of expertise in MS Office and Contact Management Software
• Excellent verbal and written communication abilities
• Ability to maintain professional conduct that exemplifies corporate policies, particularly when interacting with internal and external customers
• Confidentiality and discretion when handling sensitive information
• Detail-oriented with strong, accurate clerical skills
• Proficient at multi-tasking
• Proactive problem solver
• Highly motivated

Competencies

• Accountability
• Analytical Skills
• Communication (Oral and Written)
• Conflict Resolution
• Customer Oriented
• Detail Oriented
• Enthusiastic
• Initiative
• Persuasive
• Organized
• Patience
• Relationship Building
• Reliability
• Time Management

Physical Requirements

• Satisfactory motor skills relevant to position
• Ability to sit for long periods of time
• Ability to lift up to 25 pounds