Sales Administrative Assistant

About the role

Employers Options is seeking a Sales & Administrative Assistant to join a growing and dynamic team!

Responsibilities

• Maintain accurate customer and order records.
• Update CRM or contact management software (ACT!).
• Maintain tracking logs, receipts, and other operational records and documents.
• Process customer orders, resolve customer concerns, and escalate issues when appropriate.
• Create and distribute quarterly email marketing campaigns and assist with maintaining the company's social media presence.
• Help maintain showroom displays and promotional materials.
• Prepare order documentation and supporting materials.
• Monitor open orders and proactively follow up on pending items.
• Research freight options, obtain freight quotes, schedule shipments, and monitor delivery timelines.
• Provide shipping updates, respond to emails, and communicate professionally with customers, vendors, and internal team members.
• Cook with suppliers and the corporate office regarding order processing.

Requirements

• Proficiency with Microsoft Word, Excel, Outlook, and standard office technology.
• Basic math, data entry, and document preparation skills.
• Strong organizational and time-management skills.
• Able to prioritize multiple tasks in a fast-paced environment.
• Excellent written and verbal communication skills.
• Professional customer service and phone etiquette.
• Initiative and the ability to work independently with minimal supervision.
• Strong problem-solving and critical-thinking skills.
• Able to maintain strict confidentiality.