Sales Administrative Assistant
About the role
The Administrative Assistant – CO Parts provides operational and administrative support to CO Parts, helping ensure day-to-day parts processes are completed accurately, efficiently, and on time. This position will work closely with Customer Service Representatives (CSRs), the Rapid Response Team (RRT), vendors, Supply Chain, Finance, and other internal teams. This role will have ownership of several key transactional and inventory-related processes, allowing the CSR and RRT teams to remain focused on customer support, quoting, order management, and revenue-generating activities. The ideal candidate is highly organized, detail-oriented, comfortable working across multiple systems and departments, and capable of independently managing recurring processes and identifying issues requiring follow-up.
Responsibilities
- Inventory & Floor Stock Management: Manage controlled and uncontrolled floor stock inventory for CO Parts. Work closely with RRT, Supply Chain, vendors, and internal stakeholders to maintain appropriate inventory levels and availability. Review floor stock usage and replenishment requirements. Coordinate replenishment activities with vendors and internal purchasing resources. Identify inventory discrepancies, shortages, or recurring availability concerns and communicate them to the appropriate teams. Assist with maintaining accurate part, inventory, and replenishment information. Support continuous improvement efforts related to floor stock and inventory management.
- Freight Processing: Process freight charges associated with CO Parts orders. Review freight documentation for accuracy and ensure charges are applied to the appropriate orders. Research and resolve freight discrepancies. Coordinate with CSRs, Shipping, Logistics, and Finance when additional information or corrections are required. Process freight-related credits when necessary. Assist with identifying recurring freight issues or opportunities for process improvement.