Sales Account Specialist - Dental

About the role

The Sales Account Specialist plays a crucial role in maintaining strong relationships with existing customers. They provide valuable support by troubleshooting customer issues, offering data and guidance to the sales team, managing sales tracking tools, and analyzing sales trends.

Responsibilities

• Contributes to customer retention by strengthening relationships through account management and maintenance.
• Serves customers by responding to requests, resolving complaints, and maintaining quality service.
• Develops and enhances business partnerships by fully engaging and building trust with customers with a focus on long-term relationships, business retention, and growth.
• Manage regular cadence of customer “soft touches” to keep customers engaged with Patterson Dental.
• Maintains account performance indicators to ensure buying levels maintain or grow.
• Supports Account Executive in preparing for customer business reviews by pulling accurate data, preparing customer specific reports, and producing customer practice analysis materials when requested.
• Identify and pursue opportunities to upsell or cross-sell products and services.
• Partner with Account Executive on analyzing pricing data from industry standards, previous sales trends and competitors.
• Assist in identifying effective marketing strategies related to pricing.
• Partner with sales team to escalate sales leads, gained through customer interactions, to Account Executives and Business Development representatives.
• Support administrative duties including master data updates, free goods administration, returns processing, new account set ups, change of ownerships, order entry etc.
• Support educational events and webinars and drive attendance.

Requirements

• Bachelor’s degree in sales, business, economics, finance or related major or equivalent experience.
• Fundamental understanding of sales principles and customer service practices.
• Analytical and multitasking skills.
• Excellent communication skills.
• Possesses basic business acumen.
• Ability to operate with a strong sense of urgency and deliver results.
• Self-motivated, persistent, and goal-oriented attitude and can work effectively as an individual or as part of a team.
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily.

Qualifications

• Associate degree in sales, business, economics, finance or related major.
• At least 1 years of proven work experience as a sales support professional.
• Certified Professional Sales Person (CPSP) Certification.
• Customer Care Professional Certification a plus.
• Dental industry experience.
• Skillful negotiation and presentation abilities.

Skills

• Strong interpersonal and communication skills.
• Ability to analyze and interpret data.
• Effective problem-solving and decision-making skills.
• Organizational and time management skills.
• Ability to work independently and as part of a team.

Benefits

Details about benefits are not specified in the provided job posting.

Pay

The final offer amount could exceed the range of $25.72 - $33.45, based on various factors such as candidate location (geographical labor market), experience, and skills.

Schedule

The schedule details are not specified in the provided job posting.