Sales Account Specialist

Overview Brief Description This multi-brand Sales position is responsible for the daily, tactical, and operational execution of Unrivaled Teamwear's Drop Ship/Direct-to-Consumer business, supporting Key Account Managers and working in close partnership with the Digital Merchandiser, who owns assortment strategy and leadership/customer-facing presentations for the program. This self-motivated, results-oriented, highly organized specialist keeps the Drop Ship business running accurately day to day — from item and UPC setup through site auditing and inventory checks — across all bookstore and retail accounts. This individual must strive to achieve business plans, execute core competencies, and develop direct working relationships with internal team members and key customer contacts to drive positive outcomes. This role works a hybrid schedule, 3 days in office and 2 days from home. About Unrivaled Teamwear Unrivaled Teamwear serves as the parent company of Gear for Sports and Knights Apparel, each as an industry leader in the sports and team apparel space. Our family of brands know what goes into great decorated garments, using top-quality fabrics and offering creative decoration options. Each brand offers customers a premier selection and exceptional service for all their sportswear needs, from T-shirts and caps to fleece, performance wear, and outerwear. Essential Duties Item Setup & Data Management Own item and UPC setup for all new and updated Drop Ship styles across customer systemsDevelop and distribute product setup forms, web images, and marketing assets to customersManage customer portal(s), ensuring items, pricing, and content are entered accurately and on scheduleCheck inventory availability and feed accuracy to ensure listed assortments are in stock and orderable Site Auditing & Content Conduct consistent, ongoing auditing of customer websites to confirm assortments, pricing, and content are live and correctWrite and maintain web product descriptions in line with brand and customer standardsSend and proof web images for accuracy prior to and after customer uploadFlag and resolve content or setup discrepancies with the Digital Merchandiser and customer contacts Account Support & Operations Represent Sales as the day-to-day contact for current and new Drop Ship accounts on operational mattersServe as liaison between customers, customer service, and production planning to manage order flow and lead timesMaintain constant communication and daily business management with Drop Ship contacts at key accountsWork directly with Sales/Brand leads and the Digital Merchandiser to onboard new accounts operationally Reporting & Collaboration Build, manage, and distribute weekly/monthly/annual reporting in partnership with the Digital Merchandiser and sales analystsAssist the Digital Merchandiser and Brand leads with input and suggestions on assortment creation based on frontline customer and site insightPartner with Sales and Brand leads on seasonal/monthly forecastsCollaborate closely with cross-functional teams to create and refine operational best practices and efficiencies Requirements Bachelor's degree (BA, BS) preferred or equivalent experience2+ years of sales support, sales analytics, e-commerce operations, or related experienceUnderstanding of sales terminology and reporting metricsAdvanced knowledge of MS Office (Word, Excel, Outlook, PowerPoint), Shared Drives/FilesComfort working within customer web portals and back-end item/UPC setup systemsDemonstrates effectiveness in organization and management of multiple projectsStrong communication and problem-solving skillsTeam and partnership understanding and mentalityAbility to work independently on assigned tasks as well as to accept direction on given assignmentsAbility to effectively multi-task and adapt to a fast-paced environment EOE/AA: Minorities/Females/Veterans/Disabled Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the associate. Other duties will be assigned as needed. We maintain a drug-free workplace and perform pre-employment substance abuse testing as well as participate in E-Verify.