Sales Account Representative Travel necessary Fastener knowledge a big plus ALMO

About the role

Our Springfield, MO location is looking for an experienced Sales Account Representative (manufacturing background a plus!). You will be traveling to customer locations in the United States to provide customer service and perform physical inventory counts approximately 2 weeks out of the month. Your home base will be in Springfield, MO. If you are committed to providing world-class account service and want to be part of a winning team, apply today! Your job will be to ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Our company has been in business for more than 68 years. We are family owned and are in the midst of long-term sustainable growth. We offer great benefits and will be providing exceptional training to the right person who demonstrates a solid work ethic and great account service skills.

Responsibilities

• Build sustainable relationships and trust with the customer accounts through open and interactive communication.
• Offer support and solutions to customers following the company's customer service policies and guidelines, in a friendly and professional manner.
• Identify and assess customers' needs to achieve satisfaction.
• Travel to U.S. customer sites.
• Manage inventory physically and digitally.
• Customer administration support, order entry, etc.
• Working directly with the Midwest Regional Sales Manager.
• Managing customer programs onsite (VMI).

Qualifications

• 2+ years of customer support experience.
• Effective telephone communication skills, with the ability to discuss and problem-solve situations that could arise with the customer.
• Achieve and maintain rapport with customers and work to give them the best possible service regularly.
• Ability to multi-task, prioritize, and manage time effectively.
• Microsoft Office Suite Knowledge.
• Strong attention to detail.
• Positive and professional demeanor.
• Manufacturing accounting and inventory system experience is a plus!

Benefits

• Health and dental insurance.
• Paid holidays, paid vacation days, and paid sick days.
• Matching 401K plan.

Schedule

1st shift. Full-time.