Sales Account Manager Remote Hybrid

About the role

This person will operate as the lead on all critical business accounts. The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The Account Manager is responsible for addressing client issues and responding to questions. The ideal candidate comes with experience in account management and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role.

Responsibilities

• Oversee customer account management - Includes developing new business along with negotiating contracts and agreements to maximize profits.
• Collaborate cross-functionally - Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services.
• Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives.

Requirements

• Bachelor's degree in Business, Sales or related field
• Strong verbal and written communications skills
• Excellent listening, negotiation, and presentation abilities
• Familiarity with CRM software preferred (ConnectWise a bonus)
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Some travel required for this role

Benefits

• Healthcare
• Gap insurance
• Life insurance
• Paid time off (PTO)
• 10 paid holidays
• Leading 401(k) plan
• Personal and professional development
• Soft skills courses
• Culture club meetings
• Walking meetings
• Free parking
• Corporate discounts
• Semi-annual parties

Pay

The starting pay of this position is $50,000 plus commissions. The right and highly‑productive candidate can expect to be comfortably into six figures. This is a salary‑plus‑commission position. There will also be bonus opportunities based on the overall achievement of the position KPIs. Both the commission scale and KPI/bonus structure are available upon request.

Schedule

This role is based in the Kittanning, PA office. The incumbent is expected to be in the office during the training portion of onboarding and for critical in‑person meetings, but will generally work from home. The candidate must live in the Pittsburgh metro area.