Sales Account Manager Existing Installations

Location: Little Rock, AR, United States

About the role

Our elevators, escalators, and moving walks safely transport more than two billion people up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all.

Responsibilities

• Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements.
• Handle customer inquiries and ensure satisfactory resolution with a focus on revenue generation.
• Meet regularly with clients to understand their business requirements and develop solutions to meet the needs of their property.
• Manage and oversee the accounts receivable of your assigned portfolio, ensuring timely and accurate payments.
• Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and achievement of sales objectives.
• Partner daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery.
• Identify and pursue sales opportunities through key customer contacts and industry information.
• Qualify customer needs to secure profitable solutions leveraging company products and services.
• Introduce new technology and associated services to customers, clearly illustrating the value that these products and services offer.
• Negotiate contract terms favorable to the company while also delivering on customer requirements.
• Develop and implement sales strategies that align with internal product strategies and competitive market conditions with minimal supervision.
• Prepare estimates and communicate proposals with customers.
• Maintain accurate customer records and files in accordance with company procedures.
• Ensure compliance with established policies and procedures.
• Provide guidance and expert support to more junior sales account managers and representatives.
• Collaborate with Field Superintendents and technicians on quality improvement processes.

Requirements

• Bachelor’s degree strongly preferred or minimum of 3 years of industry sales experience.
• Effective presentation skills and proficiency in Microsoft Office applications.
• Strong communication, negotiation, objection handling, and closing skills with a proven sales track record.
• Ability to empathize, listen, and connect with people to form outstanding customer relationships.
• Excellent time management, organizational skills, and problem-solving abilities.
• Motivated, resilient, and customer-focused mindset with a strong character aligned with Schindler’s values.
• Experience with SAP and a results-driven mindset to thrive in a competitive sales environment preferred.
• Demonstrated ability to handle a mix of office and fieldwork, with flexibility for travel and managing customer interactions.
• Proficient in building and managing client relationships, handling challenging inquiries while ensuring satisfactory resolution with a focus on revenue generation.
• Experienced in negotiating contract terms and developing sales strategies that align with customers’ needs and Schindler values, compliant with all regulations.
• Proficient in closing deals and securing agreements when finalizing contracts.
• Ability to independently identify and pursue sales opportunities, qualifying customers’ needs and introducing new services and technology.

Benefits

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental, and Vision Plans - effective from the first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays, and 8 Company Observed Holidays.
• Tuition Reimbursement - eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within the first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.