Sales Account Executive

About the role

At Knight Watch, Inc., the Account Executive role focuses on driving new business acquisition, developing the assigned territory, and expanding Knight Watch’s market presence through targeted prospecting, relationship building, and strategic account development.

Responsibilities

• Create new business opportunities through proactive prospecting, networking, referrals, partnerships, and consistent territory engagement.
• Develop a qualified pipeline that supports revenue growth, margin goals, and long-term customer relationships.
• Lead discovery conversations, qualify opportunities, and help customers identify solutions that align with their goals, budget, and decision timeline.
• Advance opportunities through the sales process with disciplined follow-up, clear next steps, and consistent communication.
• Partner with Solution Architects, Sales Engineers, Account Managers, and Project Managers to develop customer-focused solutions that create long-term value.
• Lead proposal development, pricing discussions, and solution presentations with confidence, preparation, and support from internal teams.
• Maintain accurate CRM records, including opportunity stages, close dates, forecast value, customer notes, next steps, and activity tracking.
• Use CRM data and customer insights to improve forecast accuracy, identify risk, uncover growth opportunities, and support better sales decisions.
• Serve as a trusted commercial point of contact within the assigned territory, representing Knight Watch with professionalism, confidence, and follow-through.
• Cook up coordination with operations, engineering, project management, and sales support teams to support clean handoffs, strong execution, and a positive customer experience after the sale.
• Share customer feedback and market insights with leadership to support continuous improvement, stronger solutions, and future growth.
• Actively participate in sales meetings, training programs, and strategic planning activities with a team-first, growth-minded approach.

Qualifications

• Communicates clearly and confidently, builds strong relationships, and represents Knight Watch with professionalism.
• Approaches negotiations with preparation, confidence, and a focus on creating value for the customer and the company.
• Uses CRM systems, pipeline management tools, and forecasting practices to stay organized, proactive, and accountable.
• Works well with technical, operational, project management, and sales teams to create a strong customer experience.
• Stays organized, manages priorities well, and keeps momentum moving in a fast-paced environment.
• Takes ownership, shows initiative, and follows through with a high level of accountability.
• Bridges the gap between customer needs and Knight Watch’s solutions with a customer-first mindset and a problem-solving approach.
• Lives the Knight Watch core values of Dedicated, Confident, Fun, Team Player, and Problem Solver in daily work, customer interactions, and team collaboration.

Skills & Traits

• To win, you must communicate clearly and confidently, build strong relationships, and represent Knight Watch with professionalism.
• You should approach negotiations with preparation, confidence, and a focus on creating value for the customer and the company.
• You need to use CRM systems, pipeline management tools, and forecasting practices to stay organized, proactive, and accountable.
• You should work well with technical, operational, project management, and sales teams to create a strong customer experience.
• You need to stay organized, manage priorities well, and keep momentum moving in a fast-paced environment.
• You must take ownership, show initiative, and follow through with a high level of accountability.
• You should bring a customer-first mindset and a problem-solving approach to every opportunity.
• You need to live the Knight Watch core values of Dedicated, Confident, Fun, Team Player, and Problem Solver in daily work, customer interactions, and team collaboration.

Pay

Competitive pay with a personalized growth roadmap that rewards progress, learning, and achievement.

Schedule

This is a full-time position with hours that may vary based on business needs.

Benefits

• Medical, dental, and vision coverage.
• A company match to your 401(k).
• Seven paid holidays each year.
• Flexible work arrangements with options for a company phone or your own iPhone with monthly reimbursement.
• Tuition reimbursement of up to $1,500 per semester.

Work Location & Hours

Location: Grand Rapids, Michigan
Schedule: Full-time position.
Travel: Regular travel throughout the assigned territory is expected to meet with prospective and existing customers, strengthen relationships, and support business growth.

Work Environment

This position operates in customer facilities, office environments, and market-facing settings, with regular interaction with customers, internal teams, and project stakeholders.

Company Information

Knight Watch, Inc. is an equal opportunity employer. Offers are always contingent on successful completion of a background check. For more information, please visit: www.knightwatch.net.