SAINT LAURENT Client Advisor Charlotte

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a critical step in the modernization of fashion and revolutionized the socio-cultural landscape. In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe. Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties, and eyewear.

About the role

The Client Advisor contributes actively to the store sales and key indicators achievement. They provide a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues, while consistently upholding our Maison values, image, and standards.

Responsibilities

• Provide outstanding client and after-sale service to all visitors and clients
• Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs, and anticipating their future requests
• Cultivate a robust client portfolio to secure a proactive and growing business
• Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
• Create personalized, versatile, and timeless silhouettes for the client and demonstrate passion for fashion culture
• Show a transparent and genuine attitude with clients and create a unique connection with them
• Communicate in a professional and sincere way with clients and colleagues
• Effectively use all available tools to optimize business opportunities
• Proactively support and collaborate with the front and back-of-house teams, their achievements, and ultimately the overall team spirit
• Uphold and adhere to all company policies and operational procedures

Requirements

• Preferred experience in providing high-quality service in a client-facing role, such as in fashion & accessory retail, customer service, or luxury hospitality
• Passion for fashion culture and creating personalized looks
• Business mindset and an entrepreneurial spirit
• Strong team spirit to achieve common goals
• Comfortable using tools and applications; adapts quickly to new technology
• Motivated to work in a fast-paced environment, able to multitask and prioritize; open-minded and driven by creativity
• Proactive, passionate, and with a problem-solving attitude
• Excellent written, oral, and listening skills in English and the local language; additional languages preferred
• Embrace change and see it as an opportunity to grow and develop

Schedule

Full time

Saint Laurent is committed to building a diverse workforce and welcomes applications from all qualified candidates, regardless of background.